FBS - Help Desk Insurance Policy Support Representative Jr

FBS - Help Desk Insurance Policy Support Representative Jr.

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This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$1.00/yr - $1.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

Responsibilities

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.
  
• Correct rating inaccuracies and enforce policy and coverage eligibility.
  
• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.
  
• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.
  
• Work in multiple systems to access information, process transactions, and document important notes in the customer file.
  
• Report systems or process issues to supervisor.
  
• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.
  
• Perform other duties as assigned.
  
• Grow knowledge through self-directed learning.
  
• Support peers by sharing knowledge and helping them understand the knowledge management system.
  
• Assist with maintaining the knowledge management system to ensure resources are current.
  
• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.
  

Requirements

• Decision Making - Intermediate
  
• Critical Thinking - Intermediate
  
• Problem Solving - Intermediate
  
• Basic Data Entry - Intermediate
  
• Data Analysis - Entry Level
  
• Communication - Written and Verbal - Intermediate
  

Software / Tool Skills

• Microsoft Office Suite - Entry Level (1-3 Years)
  
• General Internet Navigation - Entry Level (1-3 Years)
  
• Microsoft Teams - Entry Level (1-3 Years)
  

Total Work Experience

• Minimum Required: 1-3
  
• Preferred: 1-3
  

English Proficiency

• Minimum Required: Fluent
  

Benefits

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
  
• Comprehensive benefits package
  
• Home Office model
  
• Career development and training opportunities
  
• Flexible work arrangements (remote and/or office-based)
  
• Dynamic and inclusive work culture within a globally known group
  
• Private Health Insurance
  
• Pension Plan
  
• Paid Time Off
  
• Training & Development
  
• Note: Benefits differ based on employee level
  

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Seniority level

• Entry level
  

Employment type

• Full-time
  

Job function

• Other
  

Industries

• IT Services and IT Consulting
  

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