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Associate Renewal Account Manager

4 meses atrás

São Paulo, Brasil ServiceNow Tempo inteiro
Job Description

What you get to do in this role:

  • Partner with Field Sales to support renewal touch points with the customer.
  • Identify customer needs, demonstrating account management skills to guide renewal closure.
  • Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
  • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
  • Provide regular and accurate updates on renewal status to management and escalate when needed.
  • Support customer conversation around renewal readiness, timing and general customer needs.
  • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
  • Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
  • Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
  • Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

Qualifications

To be successful in this role you have:

  • Mandatory for candidates to live in territory
  • years demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience managing customer retention and adoption of a SaaS product for a territory.
  • Good customer management skills including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.
  • Strong work ethic and quota achievement.
  • Experience with a SaaS model focused on enterprise software preferred.

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Additional Information

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