Renewals Specialist

2 meses atrás


São Paulo RS, Brasil Intelex Tempo inteiro

**Position Overview**

This is an exciting and challenging customer management opportunity in a software environment. The **Customer Renewals Specialist **will support customer relationships and represent the customer within the Intelex business. This person will be responsible for administration of renewal contracts across the Intelex business lines. This includes but not limited to; negotiations, downgrade support, tracking contract status, coordinating contract renewals, cross functional coordination and business analytics. Goal is to maintain smooth and timely contract processing, ensure data integrity and assist in establishing consistent, responsive and flexible oversight of renewal business.

**Responsibilities and Deliverables**:

- Facilitate negotiations for customers working towards multi year contracts (and the annual increases that apply) as well as reduce price leakage through downgrade negotiations.
- Liaison with other internal organizations such as Customer Success, Finance, Legal and Sales.
- Coordinate adjustments to subscriptions for existing customers.
- Tracking and oversight through the entire renewal cycle.
- Update internal systems as necessary to maintain Accurate data that will be used across multiple business units.
- Proactively monitor customer data, identify risk points, and evaluate at-risk status.
- Provide support for efficiency analytics and contract related reporting.
- Other specific project-related responsibilities as department requirements dictate.
- Support customer relationships and represent the customer to Intelex.
- Drive product usage and customer retention, with a focus on early identification of risks and improvement of overall account health.
- Administrate of renewal contracts for business lines. This includes but not limited to: tracking contract status and negotiations.
- Maintain smooth and timely contract processing, ensure data integrity, and assist in establishing consistent renewal business.
- Drive product usage and customer retention, with a focus on early identification of risks and improvement of overall account health.

Complete other duties as assigned by Intelex.

**Experience**:

- Experience in the field of Customer Success/Sales** **or contract/renewal administration with emphasis on technology and/or SaaS.

**Qualifications**:
**Skills & Work Traits**
- High level of proficiency in English.
- Demonstrated ability to adhere to a renewal program.
- Ability to work, understand and progress in a fast-paced technology driven global environment.
- Strong analytical and problem-solving capabilities, both quantitative and qualitative, to enable identification of issues and devise solutions.
- Ability to work independently as well as collaboratively depending on specific situations.
- Familiarity with contract creation and execution is a SaaS environment and experience with contract terms and documents.
- Strong business and commercial acumen.
- Experience working with Global Companies.
- Excellent interpersonal skills at all levels.
- Superior organizational skills and exceptional attention to details.

**Technical Competencies**
- Salesforce, Gainsight and Sharepoint experience a plus.
- Contract administration is a plus.

**Education**:
Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience.

LI-PB1 #LI-Remote

**Fortive Corporation Overview**

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.



  • Sao Paulo, Brasil Cisco Systems Tempo inteiro

    Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Customer Success Sales organization which is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth. **What you’ll...

  • Renewal Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil Microstrategy Tempo inteiro

    About MicroStrategyMicroStrategy is a leader in transforming organizations into intelligent enterprises through data-driven innovation. We set trends, drive change, and empower people to make better decisions.Job DescriptionThe Renewal Specialist plays a pivotal role in ensuring long-term customer satisfaction with our technology solutions. This specialist...

  • Diagnostic Sales Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Cepheid Tempo inteiro

    About the RoleWe are seeking a Diagnostic Sales Specialist to join our team at Cepheid. As a key member of our Americas Customer Care organization, you will play a critical role in negotiating Service Contract renewals and contacting existing Billable customers in Brazil to discuss the value of service contracts and annual preventative maintenance for our...

  • Customer Success

    5 meses atrás


    São Paulo, Brasil Zebra Tempo inteiro

    Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...

  • Jr. Placement Specialist

    2 semanas atrás


    São Paulo, Brasil Willis Towers Watson Tempo inteiro

    DescriptionThe Role Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies,...


  • São Paulo, São Paulo, Brasil Cdp Global Tempo inteiro

    **About CDP Global**CDP is a leading global environmental impact non-profit organization. Our mission is to drive companies and governments to reduce their greenhouse gas emissions, safeguard water resources and protect forests.Our work focuses on the three key areas of climate change, deforestation, and water scarcity. We work with over 10,000 companies and...


  • São Paulo, São Paulo, Brasil AIG Tempo inteiro

    A&H Underwriting Role at AIGAs a Senior A&H Underwriting Specialist, you will play a crucial role in helping us find insurance solutions for our clients across various industries.We are looking for an experienced underwriter who can grow our portfolio through partnerships with strategic brokers and distribution teams, while maintaining high standards of...


  • São Paulo, São Paulo, Brasil CDP Tempo inteiro

    CDP is on a mission to solve the planet's biggest environmental challenges, and we're seeking a highly skilled Supply Chain Revenue Growth Specialist to join our team in Brazil.About the RoleThis exciting opportunity involves driving growth of CDP's membership programs among corporations in the region through active account management and delivery of program...


  • São Paulo, São Paulo, Brasil Sophos Tempo inteiro

    **About Sophos**Sophos is a global leader in next-generation cybersecurity, helping businesses and organizations safeguard their digital world against increasingly sophisticated threats. Our innovative products and services deliver the most advanced threat and data protection against today's diverse range of cyber adversaries.**Role Summary:**We are seeking...

  • Customer Success Specialist

    2 semanas atrás


    São Paulo, Brasil SYNAPCOM Tempo inteiro

    CIAL Dun & Bradstreet (cialdnb.com) is part of Dun & Bradstreet’s worldwide network (dnb.com). CIAL Dun & Bradstreet operates in over 40 countries in Latin America. Our products and data are vital to businesses of every size, scope and industry. Life here at CIAL Dun & Bradstreet is changing – for the better. Our purpose is to grow the most valuable...


  • São Paulo, Brasil Diebold Nixdorf SL. Tempo inteiro

    CIAL Dun & Bradstreet (cialdnb.com) is part of Dun & Bradstreet’s worldwide network (dnb.com). CIAL Dun & Bradstreet operates in over 40 countries in Latin America. Our products and data are vital to businesses of every size, scope and industry. Life here at CIAL Dun & Bradstreet is changing – for the better. Our purpose is to grow the most valuable...

  • Partner Specialist

    6 meses atrás


    Sao Paulo, Brasil Cognizant Tempo inteiro

    **Sales Development Representative** **Who We Are** **What You Will Do**: As a Sales Development Representative, you will serve as a dedicated point of contact for sales development within the Cloud domain. Your role will encompass all stages of business development, aiming to build and expand the Cloud business while ensuring the best experiences for our...

  • Ra Manager

    Há 1 mês


    São Paulo, São Paulo, Brasil MSN Laboratories Tempo inteiro

    Regulatory Affairs Role at MSN LaboratoriesWe are seeking a skilled Regulatory Affairs professional to join our team at MSN Laboratories. The successful candidate will be responsible for ensuring compliance with regulatory requirements across various countries.Key Responsibilities:Review and analyze new regulatory records for submission to relevant...


  • São Paulo, Brasil Mars, Incorporated and its Affiliates Tempo inteiro

    Job Description: Specialist, Strategic Sourcing – Sourcing Excellence As the Specialist, Strategic Sourcing – Sourcing Excellence, your primary responsibility is to oversee buying activities across multiple sites and segments within Mars Americas. This involves ensuring cost-effectiveness, quality, risk management, and availability while adhering to...


  • São Paulo, São Paulo, Brasil Sophos Tempo inteiro

    **About Sophos**Sophos operates a remote-first working model, making remote work the primary option for most employees. We're committed to ensuring equality of opportunity and pride ourselves on our diverse and inclusive environment.**Role Summary**The Enterprise Territory Growth Specialist will manage an assigned territory supporting the Mid-Market &...

  • Service Sales Specialist

    6 meses atrás


    Sao Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • São Paulo, Brasil Rockwell Automation Tempo inteiro

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...


  • São Paulo, SP, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space. - 4 years of experience in Google Workspace or similar Business apps and collaboration tools. - Experience selling Software as a Service...


  • São Paulo, Brasil SBA Communications Tempo inteiro

    Who We Are SBA Communications (SBA) is an industry leader in providing the wireless infrastructure that makes communication work, with a track record of growth throughout the Americas, South Africa and Southeast Asia. Our purpose is to enable the communications that are essential in connecting people. We are listed on NASDAQ under the symbol SBAC and our...