It Service Desk Analyst

3 semanas atrás

São Paulo, Brasil buscojobs Brasil Tempo inteiro

Overview

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Role

IT Service Desk Analyst

Ebury São Paulo Office - Hybrid: 4 days in the office, 1 day working from home

Responsibilities
  • Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices;
  • Provide local and remote desktop support to + users in 43 offices globally;
  • Setting up and configuring new laptops and desktops;
  • Assisting with on / offboarding process in accordance with HR & IT requirements and procedures;
  • Provide IT-based training to internal end users;
  • Completing internal user moves;
  • Creating purchase requisitions for IT hardware / software;
  • Undertake small to medium-sized IT projects as instructed to;
  • Prepare documentation where appropriate;
  • Provide assistance and support to colleagues in IT-related matters;
  • Ensure that a high level of customer service and support is provided to all internal and external customers at all times.
What you'll need
  • Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS;
  • Intermediate understanding of networking and cloud technologies;
  • Google Workspace applications and products;
  • VoIP technologies;
  • MS Office;
  • Advanced level of English
  • Nice to have: ITIL
Why Ebury?
  • Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
  • Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
  • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
  • Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
  • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
  • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
  • São Paulo Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury

You can also connect with me on LinkedIn - Rafaela Procópio

#J-18808-Ljbffr

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