Customer Support Consultant, crypto

Há 7 dias

Curitiba, Paraná, Brasil SupportYourApp Tempo inteiro
Overview

(Chinese and English) Customer Support Consultant, crypto (remote)

Join our team as a Customer Support Consultant in a multicultural and multilingual remote environment. Work from home and develop new skills with a People First management approach.

What you will do
  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Handle customers' sensitive information securely
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Collaborate with developers and other departments of various IT companies
What you need to succeed
  • Native Chinese and English (upper intermediate, B2)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Will be a great plus
  • Experience with CRM systems
  • Experience with Salesforce or Zendesk
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management focused on growth and long-lasting cooperation
  • Opportunities for self-development
  • Terms may vary depending on engagement type; specific terms will be defined in your agreement
Who we are

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've grown to 8 hubs globally and pride ourselves on an individualized, caring approach to our team. We welcome people from diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills.

Visit our website:

EEO and eligibility

We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.

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