Customer Support Consultant, Crypto
Há 7 dias
Overview(Chinese and English) Customer Support Consultant, crypto (remote)Join our team as a Customer Support Consultant in a multicultural and multilingual remote environment.
Work from home and develop new skills with a People First management approach.What you will doProvide exceptional customer support via chats and emailsBuild positive and long-lasting relationships with customersMeet team KPIsStay up-to-date with cutting-edge technologyHandle customers' sensitive information securelyApply the latest customer happiness practicesMaintain working knowledge of our client's products and servicesCollaborate with developers and other departments of various IT companiesWhat you need to succeedNative Chinese and English (upper intermediate, B2)At least 6 months of experience in a customer support roleExperience with live chats and emailsPersonal or professional experience in cryptoAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Will be a great plusExperience with CRM systemsExperience with Salesforce or ZendeskBenefits and PerksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management focused on growth and long-lasting cooperationOpportunities for self-developmentTerms may vary depending on engagement type; specific terms will be defined in your agreementWho we areSupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've grown to 8 hubs globally and pride ourselves on an individualized, caring approach to our team.
We welcome people from diverse backgrounds and experiences.
Send your CV in English highlighting your outstanding skills.Visit our website: and eligibilityWe are a multinational company with unbiased views.
The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.
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