GCCA and Ombudsman Manager

4 semanas atrás

São Paulo, Brasil PayPal Tempo inteiro

Overview

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal provides proprietary payment solutions and end-to-end payments capabilities, enabling the completion of payments on our platform on behalf of our customers.

We offer customers the flexibility to use their accounts to purchase and receive payments, transfer and withdraw funds, and engage in cross-border shopping while reducing complexity and friction in cross-border trade. Our PayPal, Venmo, and Xoom products also enable safe, simple person-to-person transfers. Our core values are Inclusion, Innovation, Collaboration, and Wellness, guiding how we conduct business.

Job Description Summary: This job leads a multi-phased customer experience strategy, identifying pain points and driving improvements. You will influence cross-functional teams, prioritize customer-focused initiatives, and collaborate on enhancements. Responsibilities include managing complex projects, leveraging data analytics to assess costs, and taking a strategic approach to deliver exceptional experiences.

Essential Responsibilities
  • Implement a multi-phased strategy to enhance the overall customer experience.
  • Identify customer pain points and develop data-driven improvement strategies.
  • Lead cross-functional teams to prioritize and execute customer-focused initiatives.
  • Collaborate with internal teams to identify opportunities for improving the customer journey.
  • Leverage data and analytics to assess costs, measure performance, and report on business impact.
  • Manage complex programs by documenting service capabilities and driving innovation.
  • Create and present business cases, projects, and analyses in a clear and compelling manner.
Expected Qualifications
  • Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about recruitment fraud, please visit

For many employees, PayPal's balanced hybrid work model offers 3 days in the office and 2 days flexible, enabling collaboration and the benefits of both locations.

Benefits and Culture

Our Benefits: We offer a flexible work environment, employee stock options, health and life insurance, and more. For details, visit

Who We Are: To learn more about our culture, visit

Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity to all persons and will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal: Our employees are central to advancing our mission. We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. We are proud to have a diverse workforce reflective of the communities we serve.

REQ ID R

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