Ombudsman

1 semana atrás

Sao Paulo, Brasil TransUnion Tempo inteiro

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas capacidades, descobrindo seus talentos.

Somos uma empresa de oportunidades iguais e todas as pessoas qualificadas para nossas vagas serão consideradas em nossos processos seletivos independentemente de raça, cor, religião, sexo, nacionalidade, idade, status de pessoa com deficiência (PcD), orientação sexual, identidade de gênero ou demais recortes sociais relacionados a grupos sub representados. Estamos trabalhando para trazer maior representatividade social para a nossa empresa, garantindo que as pessoas se sintam parte de nossas equipes e dando apoio para que conquistem cargos de liderança. Reconhecemos que ainda há trabalho a ser feito e não vamos parar até que todas as pessoas que passem pelas nossas portas diariamente se sintam incluídas. Venha fazer parte da nossa história

**What You'll Bring**:

- Attend ombudsman calls and back office requests: complaints, suggestions and general information-escalated cases;
- Creation, management and follow-up on complaint cases until its conclusion;
- Stablish relation with other areas to accelerated answers and propose processes improvements;
- Create and present periodic reports to Lead, Managers and Directors;
- Meet individual targets/goals (productivity, time to answer, quality);
- Fulfill-comply legal and regulatory requirements;
- Propose to the lead new strategies-processes improvements that allows the team to achieve the goals and avoid new complaints;
- Interact with consumer lead if there situations or cases that could have been avoided or resolved at the first level;
- Interaction with regulatory entities and customers;
- Attend calls (follow scripts, register the information in the tools).

**Impact You'll Make**:

- Knowledge and experience in support process, ombudsman and/or back office job (2nd or 3rd level).
- Familiarity with alternative complaint channels in Brazil (Legal, Reclame Aqui, consumidor.gov, etc).
- Previous experience in Consumer support operations with complaints handling.
- Advanced English (written and spoken).
- Desirable: familiarity with financial, banks and credit operations.

TransUnion Job Title

Consultant, Compliance

  • Senior Manager of Ombudsman, Procon

    1 semana atrás

    São Paulo, SP, Brasil Futuras Apostas Tempo inteiro

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves. We specialize in providing a wide range of gambling and betting services. Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach. Currently, we are looking...

  • Customer Services

    4 semanas atrás

    Sao Paulo, Brasil Citrus Systems Tempo inteiro

    We are hiring an ambitious **Customer Services & Ombudsman Director in **Sao Paulo **(iGaming) **who will be able to match the level of expectations of **our client**, who has major success as a **Brazilian iGaming brand**. So, you can work with one of Brazil's most famous, extraordinary, and fast-developing brands. We’re sure you’ve heard about this...

  • GCCA and Ombudsman Manager

    4 semanas atrás

    São Paulo, Brasil PayPal Tempo inteiro

    Overview PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that...

  • GCCA and Ombudsman Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil PayPal Tempo inteiro R$120.000 - R$180.000 por ano

    The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale...

  • GCCA and Ombudsman Manager

    Há 4 dias

    Greater São Paulo Area, Brasil PayPal Tempo inteiro R$120.000 - R$240.000 por ano

    The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that...

  • Attorney - International

    Há 13 horas

    São Paulo, Brasil Bank of America Tempo inteiro

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Payment Operations Program Manager

    4 semanas atrás

    Sao Paulo, Brasil Meta Tempo inteiro

    **Payment Operations Program Manager - Regulated Entities Responsibilities**:- Drive execution and operationalization of the organization’s high priority portfolios by collaborating with large cross-functional teams (product, engineering, policy, legal, finance, etc) and influencing decision-making within leadership audiences to drive greater consistency...

  • Customer Service Manager

    1 semana atrás

    São Paulo, SP, Brasil Futuras Apostas Tempo inteiro

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves. We specialize in providing a wide range of gambling and betting services. Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach. Currently, we are looking...

  • CX & Relationship Director

    2 semanas atrás

    São Paulo, Brasil DiDi Chuxing Tempo inteiro

    If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole,...