Technical Support Analyst
2 semanas atrás
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.Learn about the Danaher Business System which makes everything possible.The _Technical Support Analyst _is responsible _for delivering immediate assistance to Cepheid customers across all Cepheid products portfolio and enhance Technical Support quality by serving as the initial point of contact for customers, field teams, and distributors across Latin America. _This position is part of the _Customer Care organization_ and will be located in _Remote workplace. _At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.**In this role, you will have the opportunity to**:- _ Keep up to date with product knowledge and aid in process excellence through ongoing improvement activities. Also, Educate and guide Technical Support Junior Analysts on the tools and processes of Technical Support._- _ Ensure quality compliance by documenting product or technical inquiries clearly and concisely. Adhere to Standard Operating Procedures for proper complaint management and cases queue management._**The essential requirements of the job include**:- _ Bachelor's degree in Biomedicine, Biology, Biotechnology, Engineering (Clinical, Biomedical, Biochemical), Pharmacy, or related fields is required. _- _Work experience in customer service, technical support, service, or product support roles._- _ Fluency in English and Spanish (desirable)_**It would be a plus if you also possess previous experience in**:- _ Experience with medical devices and/or diagnostics._Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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