Technical Analyst 4-support

Technical Analyst 4-Support-22000AY6

**Applicants are required to read, write, and speak the following languages***: English, Portuguese

**Preferred Qualifications**

Brief Posting Description:
Detailed Description:
Provide infrastructure and support for LAD Localizations, acting as DBA/atg in creating and maintaining on premise environments as OTM, eBusiness Suite, Middleware and Oracle Cloud Applications as Fusion Applications and OCI resources. Working in designing and creating primary objects necessary for the enhancements or maintenance of add-ons. Provide customer support and Oracle partners support for add-ons and integration.

Job Requirements:
Additional Details:
It is expected:

- Graduate in Computer Science or similar
- English, Spanish speaker
- Written and verbal communication skills and strong teamwork capabilities
- Be able to create and maintain technical documentation in English, and White Papers/Notes on support portal.
- Travel availability
- Availability to work with flexible shifts
- Teamplayer.
- Ability to Multi-task a must.
- Advanced knowledge on Oracle Cloud Applications as services and OCI operations, including VNC, Security features and IDCS.
- Be able to do support activities of customers regarding the installation and maintenance of Add On Localizations for EBS R12.
- Good understanding of software architecture, development life cycle and formal methodologies.
- Professional experience in installation, cloning and maintenance of eBusiness Suite and Middleware.
- Proficiency in SQL, PL/SQL, and performance tuning (Development background with DBA skills)
- Oracle Applications Knowledge: Concurrent Manager, Forms layer EBS module, Apache, Oracle Apps internet computing architecture and Weblogic Server experience, Oracle apps architecture knowledge middle tier/backend/client.
- Knowledge of 11i-R12 middle tier file system to do the setup.
- Advanced knowledge on Linux and Windows Server operating system.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: BR-BR,Brazil-Sao Paulo

**Job Type**: Regular Employee Hire

**Organization**: Oracle