Payer Relationship Manager

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

As a Payer Relationship Manager, you will serve as the vital link between our health insurance partners and internal teams, ensuring collaboration and alignment. You will cultivate and nurture strong relationships with payer contacts while working cross-functionally with Operations, Product, Engineering, and Data teams to balance both payer and internal needs. Your role will be pivotal in ensuring our partnerships thrive.

What you’ll do:

• Serve as the primary point of contact for our network & operations partners at assigned payer accounts, building strong relationships and acting as a trusted advisor.
• Support internal teams in prioritizing, escalating, and resolving operational issues with payer partners.
• Maintain a comprehensive understanding of each payer relationship, including strategic initiatives beyond day-to-day operations, to enable more effective management.
• Coordinate and manage regular partnership calls with external partners to ensure the top priorities are being discussed.
• Drive projects within the Payer Success team to develop scalable processes that improve support for internal teams and payer accounts.
• Monitor payer health metrics to assess performance, contribute to regular team reporting, and help prioritize internal efforts for issue resolution.
• Deliver quarterly business reviews highlighting operational strengths and areas for improvement.

Who you are:

• You have a proven 2-5 year track record in an account-facing role within the healthcare, insurance, or technology sectors.
• You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders.
• You are a creative thinker with strong analytical skills, adept at identifying challenges and implementing strategic solutions.
• You can collaborate effectively across teams, driving collective success and contributing to a positive work environment.
• You thrive in a fast-paced start-up environment, remain flexible in the face of change, and demonstrate resilience when navigating challenges.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays,1 Alma Give Back Day
• Flexible PTO

Salary Band: $109,200 - $140,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.