Business Services Team Manager

Overview

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder-led, profitable and growing. We are hiring a Business Services Team Manager to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.

What you will do

• Lead travel procurement and logistics for large-scale company events (up to four times a year, involving hundreds of people from 80+ countries).
• Manage expenses, ensuring compliance with policies and providing an independent check on expense claim approvals across teams and countries.
• Coordinate visa issues, travel contingencies and dynamic situations to run events efficiently and safely.
• Provide traditional 'EA' services across departments as a consistent service, including meeting scheduling, monthly reporting coordination, delegated approvals, and cross-team collaboration.
• Oversee planning of complex events, venue selection, scheduling, operations, safety reviews, and relations with suppliers.
• Maintain responsibility for global duty of care, health and safety programs with comprehensive policies and practices.

Location

Worldwide, home based, except in locations where Canonical has offices (e.g., London, Taipei, Beijing).

Leadership and accountability

This team has a direct impact on every team at Canonical. It requires excellent judgment, interpersonal skills, and the ability to hold people accountable and defend policy positions. The team participates in every company event to build relationships with team leaders and ensure events run smoothly.

As a manager, your team would be responsible for

• Travel approvals, logistics and operations
• Expense review in line with policies
• Planning of complex company events four times a year
• Management of offices that provide executive briefing and operational facilities
• Global duty of care, health and safety programs

What we are looking for

• Exceptional academic track record from high school and university
• Undergraduate degree in a technical or business subject
• Drive and a track record of going above-and-beyond expectations
• Leadership and management skills
• Good judgment in matters involving money, policy and in-person interactions
• Ability to work in a global, multicultural organization
• Excellent interpersonal skills, curiosity, flexibility
• Responsibility, accountability, thoughtfulness and self-awareness
• Result-oriented with a personal drive to meet commitments
• Ability to travel up to four times a year for company events up to two weeks long

Additional Skills You Might Also Bring

• Travel industry experience
• Project management experience
• Event management and operations experience
• Business and corporate administration experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits reflecting our values and ideas. We balance programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence — to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Additional job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Software Development

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