Client Success Representative

Há 3 dias

Porto Alegre, Brasil INFUSE Tempo inteiro

Overview

INFUSE is seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
  • Assist with challenging client requests or issue escalations as needed
  • Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules
Qualifications / Requirements
  • Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
  • Strong communication and interpersonal skills
  • Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
  • Empathetic understanding of client needs and the ability to address them effectively
  • Ability to address challenges and proactively offer solutions
Employment type
  • Contract
Seniority level
  • Not Applicable
Industries
  • Software Development

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

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