Customer Support Agent

Overview

Behind the scenes of every successful company, there's a team of dedicated individuals committed to ensuring customers receive the support they need. Customer support representatives are essential, handling inquiries, troubleshooting issues, and offering solutions while maintaining a positive approach. A day in the life of a customer support representative involves delivering positive experiences, fostering trust, and leaving a lasting impression. We are a diverse team with individual skills and strengths; when we work as a unit, everyone learns from each other and becomes better equipped to handle new challenges. We offer opportunities for professional development within the company.

As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in the French region and customer satisfaction within the EMEA Fluke Order Management Team. You will handle a variety of tasks while applying communication and problem-solving skills to assist customers with queries, building strong relationships and ensuring loyalty and satisfaction.

• Process orders and complaints by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.
• Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.
• Inform channel partners about prices, delivery times, the content of the order, and any other commercial information by phone, email, and online.
• Process quotes based on sales or channel partner input.
• Responsible for continuous improvement of customer satisfaction.
• Be part of the multinational Order Management EMEA team which is integral to business success.
• Recognize the variety of cultures and languages within the team, contributing to a fun, engaging, and supportive environment where input is valued.

• Intermediate vocational degree/MBO.
• Previous experience in logistics or electronic equipment and planning environment is preferred.
• Proficiency in English and French.
• Excellent digital literacy, including MS Word, Excel, and Outlook.

• Excellent communication and problem-solving skills.
• Ability to work independently and in a team.
• Can-do mentality and strong customer focus.
• A keen eye for detail.

• We value humility and are as interested in you as a person as we are in your talent. We believe that diversity drives innovation and contributes valuable insights.
• Transparency, openness, and a willingness to learn are part of our core values. We offer an international and friendly work environment with energetic company culture.
• Aligning business and personal needs is important, so we provide flexibility to enable you to bring your best to work.
• We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.
• Working at Fluke gives you access to a robust career development process and exciting opportunities focused on growth.

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We focus on the growth of our individual employees, teams and the Fluke brand.

We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at