System Administrator

Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed. We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team. Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal. About the Role We’re hiring a System Administrator to join our global team working US Eastern hours. You’ll ensure the reliability and performance of platforms like Interprose, Looker, and Collin, support seamless client onboarding and integrations, and act as the first line of defense for technical issues. Responsibilities Configure Interprose for live operations during US time zone. Build, configure, and maintain reports/dashboards on Interprose and Looker. Manage system configurations for optimal performance. Client Coordination Partner with clients and the sales team to support smooth onboarding. Configure import/export file exchanges for client integrations. Ensure seamless data flow between client systems and internal platforms. Vendor Interface Escalate issues and configuration questions directly to Interprose. Collaborate with vendors (payment processors, scrubs, skip tracing, etc.) to resolve issues and ensure timely data processing. Support & Escalation Act as the first line of system support during US hours. Write clear, actionable escalation tickets for the product team (especially for issues outside US timezone). Monitor system performance and proactively identify issues. Product Collaboration Share feedback and requirements for new features and bug fixes. Document operational gaps and propose process improvements. Test and validate system changes/updates before deployment. Requirements Hands-on experience with CRM/collection platforms (Interprose preferred). Strong SQL and data analysis skills. Clear documentation and communication abilities. Ability to work US timezone hours. Experience with file transfer protocols and data exchange formats. Preferred Qualifications Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience. 2+ years in system administration, operations, or technical support. Familiarity with Looker or other BI tools. Knowledge of compliance requirements (FDCPA, TCPA). Experience with API integrations and data mapping. Background in debt collection or financial services a plus. What We Offer Competitive salary and comprehensive benefits that support your well-being. Global mission: Work on a problem that truly matters. Learn fast: Collaborate with brilliant teammates across product, sales, and operations. Impact: Your contributions will directly improve client experience and operational excellence. #J-18808-Ljbffr