Specialist-Guest Experience

Há 3 dias


São Paulo, Brasil Marriott Tempo inteiro

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

#J-18808-Ljbffr

  • São Paulo, Brasil Marriott Tempo inteiro

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Fairmont Gold Specialist Job DescriptionAt Accor Hotels, we're passionate about delivering unforgettable guest experiences. As a Fairmont Gold Specialist, you'll have the opportunity to showcase your exceptional service skills and passion for personalized guest service.Responsibilities:Provide exceptional concierge services to Fairmont Gold guests, including...

  • Guest Experience Associate

    4 semanas atrás


    São Paulo, São Paulo, Brasil Marriott International Tempo inteiro

    Job SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be responsible for creating memorable experiences through a wide range of services, from processing operational needs to addressing guest requests.Key ResponsibilitiesProvide personalized service to guests, ensuring...


  • São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    Deliver Exceptional Guest ExperiencesAt Blueground, we strive to make our guests feel at home, wherever they choose to live. To achieve this, we need a Customer Experience Analyst who can identify and resolve the most complex challenges faced by our guests and our team.Key Responsibilities:Develop and implement solutions to improve guest satisfaction and...


  • São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team at Blueground. As a key member of our customer experience team, you will be responsible for delivering exceptional customer experiences to our guests in Tabas Apartments. Your primary objective will be to identify and resolve customer issues, ensuring that...

  • Guest Service Associate

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accommodation Support SpecialistCompany DescriptionAccor Hotels is a global leader in the hospitality industry, offering a unique work environment that values diversity and inclusivity. As an Accommodation Support Specialist, you will be part of a dynamic team that strives to deliver exceptional guest experiences.Primary ResponsibilitiesAttend daily...


  • São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryAs a Guest Services Ambassador at Accor Hotels, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve assisting guests with vehicle loading and unloading, rooming guests and luggage retrieval, and supporting expeditors and shuttle service when...


  • São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Blueground. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences to our guests in Tabas Apartments.Your primary objective will be to identify and resolve customer issues in a timely and efficient...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accommodation and Guest Experience SpecialistWe are seeking a highly skilled and experienced Accommodation and Guest Experience Specialist to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive a warm and memorable welcome.Key Responsibilities:Assist the Hospitality and Guest...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryThe Luxury Guest Experience Ambassador is responsible for maintaining the highest standard of service at the Porte Cochere at all times. This includes lending a helping hand with a smile, escorting guests, and providing assistance with transportation and luggage.Key ResponsibilitiesAssist guests at arrival and departure with vehicle loading and...

  • Event Parking Attendant

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a skilled Parking Attendant to join our team at Fairmont Scottsdale Princess. As a Parking Attendant, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from the moment they arrive at the resort.Key ResponsibilitiesWelcome guests to the resort and provide exceptional customer serviceAssist...


  • São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    Deliver Exceptional Guest ExperiencesAt Blueground, our mission is to make every guest feel at home, regardless of where they choose to live. To achieve this, we need a talented Customer Experience Analyst who can find innovative solutions to the most pressing challenges our guests face.This role is perfect for someone with a passion for customer success,...


  • São Paulo, São Paulo, Brasil Marriott International Tempo inteiro

    Job SummaryAs a Guest Environment Expert at Marriott International, you will be responsible for maintaining the appearance and cleanliness of our hotel. This includes delivering exceptional guest experiences, stocking carts, cleaning rooms and public spaces, and ensuring a safe work environment.Key ResponsibilitiesMaintain the cleanliness and organization of...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a skilled Guest Services Ambassador to join our team at Accor Hotels. As a pioneer in responsible hospitality, we gather over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Main ResponsibilitiesEnsure guests' requests are handled efficiently at the Guest Service Centre.Manage the Guest...

  • Guest Relations Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Sofitel Istanbul seeks a seasoned Hospitality Expert to spearhead guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to motivate a team in a fast-paced environment.Key ResponsibilitiesEnsure the highest level of guest satisfaction by managing guest interactions, addressing...

  • Specialist-guest Experience

    2 semanas atrás


    São Paulo, SP, Brasil Marriott International, Inc Tempo inteiro

    **Additional Information** **Job Number**24188096 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Sao Paulo, Rua Professor Filadelfo Azevedo, 717 Vila Nova Conceicao, Sao Paulo, Sao Paulo, Brazil, 04508-011 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott International é...

  • Guest Relations Manager

    2 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Sofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment. Job Description The Guest Relations Manager will be responsible for ensuring the...


  • Sao Paulo, Brasil Marriott International, Inc Tempo inteiro

    **Nº do Cargo** 24080538 **Categoria de emprego** Rooms & Guest Services Operations **Local** Marriott Executive Apartments Sao Paulo, Rua Professor Filadelfo Azevedo 717, Sao Paulo, Sao Paulo, Brazil VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma...

  • Guest Relations Agent

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Guest Relations AgentAt Accor Hotels, we are seeking a highly skilled Guest Relations Agent to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service to our guests, responding to their needs...