Guest Relations Manager
1 semana atrás
Sofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.
Job Description
The Guest Relations Manager will be responsible for ensuring the highest level of guest satisfaction by managing guest interactions, addressing concerns, and enhancing the overall guest experience. This role requires a proactive approach to guest service, strong leadership skills, and the ability to work in a fast-paced, high-pressure environment.
Qualifications
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to lead and motivate a team.
- Fluency in English and Turkish; additional languages are a plus.
- Proficiency in hotel management software (e.g., Opera, PMS).
Additional Information
- Guest Experience Management: Oversee the guest experience from arrival to departure, ensuring all guests receive a warm and personalized welcome.
- Issue Resolution: Handle guest complaints and concerns promptly and effectively, ensuring guest satisfaction and loyalty.
- VIP Relations: Coordinate special services and amenities for VIP guests, ensuring their needs and preferences are met to the highest standard.
- Team Leadership: Train, mentor, and supervise the guest relations team, fostering a positive and professional work environment.
- Collaboration: Work closely with other departments to ensure seamless service delivery and address any issues that may impact the guest experience.
- Feedback Management: Collect and analyze guest feedback, implement improvements, and report on guest satisfaction metrics.
- Event Coordination: Assist with the planning and execution of hotel events, ensuring a memorable experience for attendees.
- Brand Standards: Ensure compliance with Sofitel brand standards and operational procedures.
-
Guest Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob SummaryWe are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel truly special.Key ResponsibilitiesPrepare for daily VIP arrivals, including room allocation, amenities, and...
-
Guest Relations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Description:As a Guest Relations Manager at Accor Hotels, you will oversee the day-to-day operation of the Guest Relations Department, ensuring the overall efficiency of standards set. You will promote a positive work environment, review and update the Logbook, and maintain associate relations. Additionally, you will resolve guest complaints, ensure...
-
Guest Relations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroAccommodate and Delight Our GuestsWe are seeking a skilled Guest Relations Manager to oversee the day-to-day operations of our Guest Relations Department. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our 5-star luxury hotel.Key Responsibilities:Review and...
-
Guest Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroGuest Relations ManagerJoin Accor Hotels as a Guest Relations Manager and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our Front Office team, you will lead and support all aspects of guest service, ensuring that every interaction is personalized, engaging, and memorable.Key Responsibilities:Lead and support Front...
-
Guest Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJoin Our Team as a Guest Relations ManagerAt Accor Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Manager, you'll play a key role in leading our Front Office team to provide personalized service and memorable moments for our guests.Key Responsibilities:Lead and support Front Office departments, ensuring adherence to...
-
Guest Relations Manager
Há 7 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroSofitel Istanbul seeks a seasoned Hospitality Expert to spearhead guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to motivate a team in a fast-paced environment.Key ResponsibilitiesEnsure the highest level of guest satisfaction by managing guest interactions, addressing...
-
Guest Relations Agent
Há 5 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Title: Guest Relations AgentJob Summary:We are seeking a highly skilled Guest Relations Agent to join our team at Accor Hotels. As a Guest Relations Agent, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Closely deal with all requests, problems, and needs of guests staying...
-
Guest Relations Manager
Há 5 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroThe ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.This role requires a proactive approach to guest service, strong leadership skills, and the ability to work in a high-pressure environment.Key Responsibilities:Oversee the guest experience from...
-
Guest Relations Agent
1 semana atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroGuest Relations AgentAt Accor Hotels, we are seeking a highly skilled Guest Relations Agent to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service to our guests, responding to their needs...
-
Guest Relations
5 meses atrás
Sao Paulo, Brasil Blue Tree Hotels Tempo inteiroResponsável por realizar as atividades pertinentes a Guest Relations, no que concerne a personalização de serviços em hospedagem e eventos e atividades administrativas, em prol da transformação da estada do hóspede em uma experiência memorável, primando pela atenção aos detalhes, pela personalização do serviço e atendimento ao cliente. São os...
-
Guest Relations Manager
Há 4 dias
São Paulo, Brasil Accor Hotels Tempo inteiroCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Relations Specialist
Há 1 mês
São Paulo, São Paulo, Brasil Trul Hoteis Tempo inteiroJob Title: Guest RelationsAbout Us:At Trul Hoteis, we pride ourselves on delivering exceptional experiences to our guests. Our hotels are unique, and we strive to understand what makes each one special. That's why we've implemented the concept of Customization Hoteleira, which means tailoring our services to meet the needs of each guest. Our team is...
-
Guest Relations Agent
Há 4 dias
São Paulo, Brasil Accor Hotels Tempo inteiroCompany Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...
-
Guest Relations Officer
Há 18 horas
São Paulo, Brasil Accor Hotels Tempo inteiroCompany DescriptionGet ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...
-
Labor Relations Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Google Inc. Tempo inteiroJob Title: Labor Relations ManagerJoin Google Inc. as a Labor Relations Manager and contribute to the implementation of a positive employee relations strategy for Canada and Latin America.About the Role:As a Labor Relations Manager, you will be part of a growing team and partner closely with teams across Google to implement initiatives, policies, and...
-
Employee Relations Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Description - Employee Relations ManagerEmployee Relations ManagerAbout the RoleAt Johnson & Johnson, we are committed to creating a workplace where every employee feels valued, respected, and empowered to contribute their best work. As an Employee Relations Manager, you will play a critical role in fostering a positive and inclusive work environment,...
-
Auxiliar de Guest Relations
4 semanas atrás
São Paulo, Brasil Blue Tree Hotels Tempo inteiroAcompanhar entrada de grupos, enviando gifts aos apartamentos, verificar entrada de hospedes Vip’s, Habitues, responder questionários sobre avaliação e experiência da hospedagem, tratar de problemas de hóspedes durante a hospedagem e controlar os itens de achados e perdidos. Requisitos/Experiências- Serviços hoteleiros- Ensino Médio Completo...
-
Labor Relations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Google Inc. Tempo inteiroJob Summary: We are seeking a Labor Relations Manager to join our team at Google Inc. in Canada and Latin America. As a key member of our labor relations team, you will be responsible for implementing a positive employee relations strategy for the region and managing relationships with employee representatives in the Americas.About the Role: As a Labor...
-
Assistant Guest Service Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Title: Assistant Guest Service ManagerCompany DescriptionAccor Hotels is a global leader in the hospitality industry, and we're looking for a talented Assistant Guest Service Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that all guests receive a warm and memorable welcome.Key...
-
Employee Relations Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Title: Employee Relations ManagerJohnson & Johnson is seeking a highly skilled Employee Relations Manager to join our team in Sao Paulo, Brazil.Key Responsibilities:Manage operational activities to achieve key performance indicators, operational level agreements, and service levels.Ensure timely and compliant handling of grievances, discipline, and...