Sales Operations and Commercial Excellence Manager

Overview

Sales Operations and Commercial Excellence Manager Descripción del puesto

Eres una parte importante de nuestro futuro. Esperamos ser también parte de su futuro En B. Braun, protegemos y mejoramos la salud de las personas en todo el mundo. Tú apoyas esta visión, aportando experiencia y compartiendo la innovación, la eficiencia y la sostenibilidad como valores. Por eso nos gustaría seguir desarrollando nuestra empresa contigo. Teniendo en cuenta tu futuro, estamos haciendo una contribución conjunta a la atención médica en todo el mundo, con confianza, transparencia y reconocimiento. Eso es Sharing Expertise.

Sales Operations and Commercial Excellence Manager

Empresa: Laboratorios BBraun S.A. Ubicación del puesto: Rio de Janeiro, Rio de Janeiro, Brazil Área funcional: Sales Modelo de trabajo: Híbrido

Acreditamos em um futuro sustentável com um olhar sensível às mudanças globais, e às necessidades individuais da vida que são o nosso maior propósito. Acreditamos na Inovação, e que juntos continuaremos vivendo intensamente nossa missão de Salvar e Proteger vidas ao redor do mundo. Estamos atuando na construção de uma empresa mais diversa e inclusiva. Nosso objetivo é oferecer um ambiente de respeito, contribuindo com a diminuição das diferenças e desenvolvendo atividades e ações relacionadas à diversidade, equidade e inclusão.

Nosso compromisso é fomentar processos seletivos justos, transparentes e inclusivos, independente do gênero, raça, etnia, religião, idade, orientação sexual ou deficiência dos candidatos que se aplicam às nossas posições.

E se você, assim como nós, é movido por salvar vidas e tornar o sucesso do cliente uma crescente constante, venha fazer parte do nosso time

• Lead the Commercial Excellence team, ensuring execution of operational mechanisms with Sales, including customer portfolio management, client segmentation, target deployment, and regular performance and profitability reviews.
• Oversee the Sales Operations and Equipment Management team, responsible for public sales, customer registration and billing, equipment availability, and contract management.
• Lead the Customer Relationship, CX, and Customer Committee teams, promoting a customer-first culture.
• Develop and implement the Commercial Operations and Excellence strategy aligned with business objectives.
• Design scalable, standardized, and governance-driven commercial processes, policies, and tools.
• Manage CRM and automation systems governance, ensuring data integrity and reliable insights for decision-making.
• Generate commercial intelligence through KPIs and dashboards, identifying opportunities for efficiency, conversion, and revenue growth.
• Ensure integration between Marketing, Sales, and After-Sales to strengthen the customer journey and commercial outcomes.
• Support strategic commercial planning, including goal setting, territory definition, and commission policies.
• Lead digital transformation projects within commercial operations, aligned with business evolution.
• Ensure service quality, SLA compliance, and effective resolution of customer demands to enhance experience and loyalty.
• Ensure compliance with legal and internal requirements, agility in responding to public bids, and maximization of public sales opportunities.
• Guarantee that contracts with clients, distributors, and partners are formalized, updated, and aligned with commercial guidelines, margins, and regulatory compliance.
• Ensure accurate control, movement, traceability, and optimization of assets under the area’s responsibility.
• Lead and develop high-performance teams across commercial operations and excellence fronts.

• Bachelor’s degree in Business Administration, Engineering, Economics, or related fields.
• Solid experience in leadership roles within Sales Operations, Sales Enablement, or Commercial Excellence.
• Experience with pricing and sales channels.
• Proficiency in CRM tools (Salesforce, Dynamics), BI platforms (Power BI, Tableau), and SAP.
• Strong analytical skills and strategic mindset, data- and results-driven.
• Experience managing cross-functional teams and projects in complex environments.
• Excellent communication and stakeholder management skills.
• Fluent in English.

• Postgraduate degree or MBA.
• Experience in fast-growing companies (scale-ups, tech, industry, or services).
• Knowledge of agile methodologies, OKRs, and commercial performance frameworks.

B. Braun Labs Inc.|Paulo Cruz|