Sales Operations and Commercial Excellence Manager

Overview

Acreditamos em um futuro sustentável com um olhar sensível às mudanças globais e às necessidades individuais da vida que são o nosso maior propósito. Acreditamos na Inovação, e que juntos continuaremos vivendo intensamente nossa missão de Salvar e Proteger vidas ao redor do mundo. Estamos atuando na construção de uma empresa mais diversa e inclusiva. Nosso objetivo é oferecer um ambiente de respeito, contribuindo com a diminuição das diferenças e desenvolvendo atividades e ações relacionadas à diversidade, equidade e inclusão.

Nosso compromisso é fomentar processos seletivos justos, transparentes e inclusivos, independente do gênero, raça, etnia, religião, idade, orientação sexual ou deficiência dos candidatos que se aplicam às nossas posições.

E se você, assim como nós, é movido por salvar vidas e tornar o sucesso do cliente uma crescente constante, venha fazer parte do nosso time

• Lead the Commercial Excellence team, ensuring execution of operational mechanisms with Sales, including customer portfolio management, client segmentation, target deployment, and regular performance and profitability reviews.
• Oversee the Sales Operations and Equipment Management team, responsible for public sales, customer registration and billing, equipment availability, and contract management.
• Lead the Customer Relationship, CX, and Customer Committee teams, promoting a customer-first culture.
• Develop and implement the Commercial Operations and Excellence strategy aligned with business objectives.
• Design scalable, standardized, and governance-driven commercial processes, policies, and tools.
• Manage CRM and automation systems governance, ensuring data integrity and reliable insights for decision-making.
• Generate commercial intelligence through KPIs and dashboards, identifying opportunities for efficiency, conversion, and revenue growth.
• Ensure integration between Marketing, Sales, and After-Sales to strengthen the customer journey and commercial outcomes.
• Support strategic commercial planning, including goal setting, territory definition, and commission policies.
• Lead digital transformation projects within commercial operations, aligned with business evolution.
• Ensure service quality, SLA compliance, and effective resolution of customer demands to enhance experience and loyalty.
• Ensure compliance with legal and internal requirements, agility in responding to public bids, and maximization of public sales opportunities.
• Guarantee that contracts with clients, distributors, and partners are formalized, updated, and aligned with commercial guidelines, margins, and regulatory compliance.
• Ensure accurate control, movement, traceability, and optimization of assets under the area’s responsibility.
• Lead and develop high-performance teams across commercial operations and excellence fronts.

• Bachelor’s degree in Business Administration, Engineering, Economics, or related fields.
• Solid experience in leadership roles within Sales Operations, Sales Enablement, or Commercial Excellence.
• Experience with pricing and sales channels.
• Proficiency in CRM tools (Salesforce, Dynamics), BI platforms (Power BI, Tableau), and SAP.
• Strong analytical skills and strategic mindset, data- and results-driven.
• Experience managing cross-functional teams and projects in complex environments.
• Excellent communication and stakeholder management skills.
• Fluent in English.

• Postgraduate degree or MBA.
• Experience in fast-growing companies (scale-ups, tech, industry, or services).
• Knowledge of agile methodologies, OKRs, and commercial performance frameworks.