Partner Operation Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Keeta Tempo inteiro
Responsibilities:1. 3PL Training System Development:
Participate in designing the 3PL growth path, identify opportunities for capacity improvement among 3PLs at different lifecycle stages, and develop training courses for new 3PLs (e.G., platform operations, marketing tool usage, order management) to promote merchant growth and capability enhancement. 2. End-to-End 3PL Experience Management Establish a NPS monitoring system, conduct quarterly surveys and monthly interviews (covering ≥30% of active merchants) to identify core pain points in 3PLs' operations, and drive relevant departments to adjust strategies for optimizing the 3PL experience. Create a 3PL honor system to enhance their satisfaction through award ceremonies, online exposure, etc., thereby improving the platform's reputation.Requirements:1. Industry Experience Minimum 3 years of experience in 3PL or merchant operations within the food delivery/local services platform industry. Preference for candidates familiar with the Brazilian market and the full lifecycle management of 3PLs from "onboarding - growth - retention." 2. Data Analysis Proficient in Data analysis, SQL skills preferred. Ability to extract insights from data. 3. Project Management Preference for candidates who have led projects such as "3PL experience optimization" or "3PL training system development." Capable of cross-departmental collaboration (product, operations, customer service) to drive project implementation. 4. Communication Skills Excellent communication and empathy skills. Ability to independently conduct training sessions for 3PLs as a lecturer. 5. Languages Fluent in English and Portuguese(Native level).

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