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Banco de Talentos: Application Support Analyst

2 meses atrás

Sao Paulo Brazil Cognizant Tempo inteiro

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Application Support Analyst Sr

Apply your talent and skills to help leading companies improve everyday life.

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at or @cognizant.

What You’ll Do

As an Application Support Analyst Sr, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.

Key Responsibilities

· Talking via audio/video-conferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution;

· Perform root cause analysis of incidents.

· Investigation and diagnosis of problems in the monitored environments and scope of this proposal.

· Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).

· Meeting legal demands and system improvements.

· Updating environments.

· Follow-up on improvement/correction deploys.

· Providing services within the SLA agreed in the contract with the client.

· Constantly analyzing and proposing improvements to the service in order to reduce effort or eliminate redundancies.

· On-call availability to deal with critical problems.

· Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.

Preferred experience:

· Experience with Level 3 support.

· Good programming experience for debugging and maintenance (Java, Python or .Net skills).

· Experience with SQL.

· Understanding and experience of ITIL methodology.

· Advanced English.

· Accept working in the hybrid model in São Paulo.

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

A highly competitive benefits and salary package.

Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.