Banco de Talentos: Application Support Analyst

4 meses atrás


Sao Paulo Brazil Cognizant Tempo inteiro

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Application Support Analyst Sr

Apply your talent and skills to help leading companies improve everyday life.

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

What You’ll Do

As an Application Support Analyst Sr, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.

Key Responsibilities

· Talking via audio/video-conferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution;

· Perform root cause analysis of incidents.

· Investigation and diagnosis of problems in the monitored environments and scope of this proposal.

· Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).

· Meeting legal demands and system improvements.

· Updating environments.

· Follow-up on improvement/correction deploys.

· Providing services within the SLA agreed in the contract with the client.

· Constantly analyzing and proposing improvements to the service in order to reduce effort or eliminate redundancies.

· On-call availability to deal with critical problems.

· Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.

Preferred experience:

· Experience with Level 3 support.

· Good programming experience for debugging and maintenance (Java, Python or .Net skills).

· Experience with SQL.

· Understanding and experience of ITIL methodology.

· Advanced English.

· Accept working in the hybrid model in São Paulo.

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

A highly competitive benefits and salary package.

Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.



  • Sao Paulo, Brazil Cognizant Tempo inteiro

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...


  • Sao Paulo, Brasil Cognizant Tempo inteiro

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...


  • São Paulo, Brasil Cognizant Tempo inteiro

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...


  • Sao Paulo, Brasil OMP Tempo inteiro

    As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...


  • São Paulo, Brasil OMP Tempo inteiro

    Your challenge "> Your team As our new Application Support Analyst, you’ll be part of the Customer Services team. Customer Services watches over business continuity. Our team solves issues before they turn into problems and ensures flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application...


  • Sao Paulo, Brasil OMP Tempo inteiro

    São Paulo, Brazil We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services. Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? And are you eager to communicate your solution to our customers to make their...


  • São Paulo, Brasil OMP Belgium Tempo inteiro

    As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.You are responsible for:Making your customers’ day by providing solutions for the challenging problems they experience.Taking...

  • Application Support Analyst

    4 semanas atrás


    São Paulo, Brasil Cognizant Tempo inteiro

    Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: Application Support Analyst What you’ll do As an Application Support Analyst, you will work...


  • São Paulo, Brasil OMP Belgium Tempo inteiro

    As an Application Support Analyst, yousolve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: Making your customers’ day byproviding solutions for the challenging problems they experience. Taking...

  • IT Analyst Iii

    7 meses atrás


    Sao Paulo, Brasil Santander Tempo inteiro

    IT Analyst III (Support LATAM) Country: Brazil **# QUEM SOMOS** A F1RST é o futuro e sua carreira está aqui! Nossa cultura é baseada em “Pessoas, Inovação e Resultados”. ️ Fazemos parte do maior banco Internacional do Brasil, um dos maiores bancos do mundo. Promovendo serviços e experiências para os mais de 60 milhões de clientes de todo o...


  • Sao Paulo, Brasil PUMA Tempo inteiro

    **PEOPLE & ORGANIZATION** **TALENT ACQUISITION ANALYST**: - São Paulo, Brazil**YOUR MISSION**: **YOUR TALENT**: - Recruitment and selection experience with competency interviews; - Advanced English; - Planning and Organization; - Good communication. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national...

  • Banco de talentos

    3 meses atrás


    SAO PAULO, Brasil BANCO LETSBANK SA Tempo inteiro

    Somos um banco digital dedicado 100% ao empreendedor (PME), que nasceu com DNA de empreendedorismo e inovação. Combinamos a segurança de um banco regulado pelo Banco Central, com a agilidade de uma fintech. Atuamos no formato de Banking as a Service (BaaS) e, através das nossas APIs, disponibilizamos todas nossas soluções bancárias para PJs, por meio...


  • Sao Paulo, Brasil Aggreko, LLC Tempo inteiro

    Aggreko’s IT team in Jaguariuna, São Paulo is expanding, and a number of new Application Support Analyst roles have been created within the Applications Development team. About Aggreko At Aggreko we create bespoke solutions to provide all electricity, heating and cooling needs using the latest fuels and storage solutions. This is powered by our...


  • Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Tax software experience. - Experience with Oracle database and middleware technologies preferred - Experience with Synchro preferred - English work proficiency - 2+ years of experience with data analysis and SQL - Proven ability to troubleshoot and identify the root cause of issues. Amazon Financial Technology Team is looking for an IT Application Analyst...

  • IT Support Analyst

    7 meses atrás


    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...

  • Exchange Support Analyst

    7 meses atrás


    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    EXCHANGE SUPPORT ANALYST (Nº DO VAGA: TEC000362) ** Descrição **Why join BNP Paribas?** BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs more than 190,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International...

  • Banco de talentos

    3 meses atrás


    SAO PAULO, Brasil Banco Master Tempo inteiro

    Ter a partir de 18 anos; Estudantes matriculados em um curso de graduação bacharel com disponibilidade de 1 a 2 anos para estagiar; Disponibilidade para estagiar 30 horas semanais; Pacote Office Intermediário. Este é um banco de talentos direcionado para pessoas que buscam vaga de estágio no Banco Master. Estamos em um processo de crescimento...

  • Desktop Support Analyst

    2 meses atrás


    SaoJsedosCampos, Sao Paulo, Brazil Cognizant Tempo inteiro

    Desktop Support Analyst - SJC/SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday...


  • Sao Paulo, SP - Rua Jaceru, Sao Paulo, Brazil Cognizant Tempo inteiro

    Desktop Support Analyst - SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life....


  • Sao Paulo, Brasil Cognizant Tempo inteiro

    Who We AreCognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: www.cognizant.com.Mid-level Systems Support Analyst (UNIX|SQL)What you’ll doAs a Mid-level...