Analyst - Application Support (2 Vacancies)

Há 5 dias

Sao Paulo, Brasil Aggreko, LLC Tempo inteiro

Aggreko’s IT team in Jaguariuna, São Paulo is expanding, and a number of new Application Support Analyst roles have been created within the Applications Development team.

About Aggreko

At

Aggreko

we create bespoke solutions to provide all electricity, heating and cooling needs using the latest fuels and storage solutions. This is powered by our trademark passion, unrivalled international experience and local knowledge.

This is a fantastic opportunity to join a large global organisation, with a great culture, that is focused on business growth. Aggreko is a fast-paced, exciting and challenging place to work. We offer a competitive salary, discretionary bonus scheme, company pension scheme, health & dental cover, annual leave allowance according to local law, and an Employee Assistance Programme. You will be mentored and guided as part of the training process to gain valuable knowledge and skills.

The role

What you’ll do
- Assess business impact, criticality and work to priorities as defined in the ATS Service Level Agreement and agreed by the business
- Regardless of location, each member of the team provides local ‘in time’ response to high/critical issues. Resolution of issues from outside local business unit and time zone will also be expected as required
- Investigate and verify issues producing documented steps for recreation. This is used to understand the issue and provide test scripts for any workaround or root-cause solution testing
- Utilise appropriate environments for the recreation of issues, development and testing of workarounds
- Utilise ATS emergency on-call procedure in line with ATS policy
- Utilise vendor on-call procedure in line with underpinning contract
- Test software fixes and other solutions designed to address root cause as required
- Engage and influence stakeholders to ensure services remain aligned and relevant to business priorities
- Provide Incident Management. Progress colleague requests in accordance to Service Levels using ITIL best practice
- Offer Problem Management. Root cause analysis of recurring incidents, providing communication, documentation and training to the service stakeholders
- Conduct Change Management. Assess the impact of the change ensuring system stability and audit compliance
- Ensure alignment where applicable with Business Analyst standard practices to support solution enhancements/delivery
- Ability to understand new concepts and liaise with other teams in ATS

What you’ll bring to the role
- Appropriate experience within a commercial dynamic IT environment
- Demonstrate excellent problem solving and analytical skills
- Infor M3 or similar ERP experience
- Knowledge of Transact SQL
- Knowledge of Salesforce Field Service Lightning desirable but not essential
- Experience of using Mobile Solutions desirable but not essential
- Experience of working with Integrated solutions utilising Microsoft Azure desirable but not essential
- Extensive performance monitoring capabilities, troubleshooting and resolution of problem
- Experience of delivery of change utilising a variety of methodologies including Agile
- Demonstrate Lean IT principles coupled with proven experience in driving continuous improvement initiatives
- Strong communication skills in English, Portuguese and Spanish are essential
- Self-motivator who is comfortable working within a team and on an individual basis when required under mínimal supervision
- Strong prioritisation and organisational skills
- Strong delivery capability
- able to get things done, demonstrate ownership/ accountability and perform under pressure
- Able to analyse and use data to drive decision making
- Experience working in a fast moving / challenging environment
- Excellent problem solving and analytical skills
- Ability to drive through change and see projects to completion with successful handover to Team members
- Customer focused
- Capable of working to tight deadlines
- Proven ability to resolve technical problems
- Open to receiving and giving honest feedback
- Degree qualification or equivalent highly desirable
- ITIL certified desirable

About Us

We are the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together we can do anything. We believe in the power of our team. We are the people who keep the lights on. And we recruit the best talent, too.

Our four values help us get even better at what we do. It’s the Aggreko way of working - we call it Always Orange.

Always Orange means:
Being dynamic: We’re nimble and are always ready to react to an ever changing world.

Being expert: We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference

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