
Customer Retention Specialist
1 semana atrás
Customer Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a full time, remote position focused on retaining existing customers. Customer Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.
**Location**: Fully Remote - Based in the Dominican Republic
**Schedule**: Full-time, 40 hours a week, with at least 2 evenings and every other weekend required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating Hours are from 5:00am PDT - 9:00pm PDT (U.S. time zones)
**About Nerdy**:
**Qualifications**:
- Fluent in English
- Account management, client relations, or client service experience is a plus
- Education, teaching, or tutoring experience is preferred, but not required
- High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations
- Strong problem solving skills and ability to adapt quickly in a fast-paced environment
- Conflict management skills and the ability to use high level judgment when managing customer defects
- Ability to remain calm and professional in stressful situations.
- Excellent verbal and written communication skills
- Ability to work independently and multi-task
- Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
**Responsibilities**:
- Deflect cancellation requests with a solutions oriented approach that instills confidence in the product
- Full ownership of existing customers that are at risk of canceling services
- Address complaints with the goal of increasing satisfaction and securing renewals or saves.
- Achieve client onboarding, retention, and engagement targets set by management
- Assess and understand the needs of our clients to be able to make recommendations for educational products and services
- Assist in client service and build strong relations with our students and families
- Manage client records to ensure proper follow-up
- Communicate effectively with internal team and external customers
- De-escalate and handle challenging situations on a regular basis
- Actively implement coaching and feedback in pursuit of providing customers with a high quality experience
**Varsity Tutors Leadership Principles**
Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot
**Benefits**:
- Competitive Hourly Rate ($9/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
-
Customer Retention Specialist
1 semana atrás
Sao Paulo, Brasil Varsity Tutors Tempo inteiroVarsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect...
-
Customer Retention Specialist
Há 5 dias
São Paulo, Brasil Automation Anywhere Tempo inteiroAbout Us Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach....
-
Customer Retention Specialist
Há 3 dias
São Paulo, Brasil Automation Anywhere Tempo inteiroAbout UsAutomation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach....
-
Latam Retention Specialist
Há 5 dias
São Paulo, Brasil Sporty Group Tempo inteiroSporty GroupSporty is expanding and we're building the world's go to platform for everyday entertainment.As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of LATAM focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities,...
-
Client Retention Specialist
Há 3 dias
Sao Paulo, Brasil Olly Olly Tempo inteiro**About Olly Olly**: Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our...
-
Customer Retention Manager Latam
2 semanas atrás
Sao Paulo, Brasil GoStudent GmbH Tempo inteiroSão Paulo / Mexico City - Spanish - m/w/d **Perks**: Flexibility Fast-Track-Career Team Events At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! We want to enable every student in the world to unlock their full potential - through affordable and inspiring classes from quality teachers. Our goal is to...
-
Customer Retention Manager Latam
1 semana atrás
Sao Paulo, Brasil GoStudent GmbH Tempo inteiroSão Paulo / Mexico City - Spanish - m/w/d**Perks**:Flexibility Fast-Track-Career Team EventsAt GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! We want to enable every student in the world to unlock their full potential - through affordable and inspiring classes from quality teachers. Our goal is to ensure...
-
LATAM Retention Specialist
Há 5 dias
São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro R$90.000 - R$120.000 por anoSporty Group Partnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...
-
LATAM Retention Specialist
Há 5 dias
São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro R$40.000 - R$80.000 por anoSporty GroupPartnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...
-
Account Resolutions Specialist
2 semanas atrás
Sao Paulo, Brasil GoTo Tempo inteiroJob Description Account Resolutions Specialist, Portuguese speaking Where you’ll work: Brazil Customer Care and Success at GoTo We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a...