Customer Account Manager

3 semanas atrás

Rio de Janeiro, Brasil Swapcard Tempo inteiro

Mission TheCAM Team Lead plays a pivotal role in guiding and developing the Customer Account Management team toward a unified, performance-driven model. They coach and support CAMs in balancing revenue accountability, client success, and platform adoption , ensuring each account reaches its full growth potential while maintaining the highest service standards. The CAM Team Lead bridges sales mindset and success excellence , ensuring the team delivers measurable impact across revenue, retention, and customer engagement. Team Leadership & Coaching Lead a group of CAMs (mix of ex-AMs and ex-CSMs) through a structured coaching approach. Drive team cadence: portfolio reviews, renewal preparation, and client success routines. Ensure performance monitoring, regular feedback, and individual development plans. Build a strong team culture focused on ownership, accountability, and collaboration. Commercial & Revenue Enablement Maintain strong revenue pressure across the portfolio — renewals, expansions, and NRR growth. Coach CAMs on Salesforce & Gainsight usage and adoption , pipeline management, forecasting, opportunity tracking and account touch point follow up Support commercial discussions: pricing agility, renewals, and strategic account negotiations. Report to the Head of CAM on forecasting accuracy and revenue delivery consistency. Customer Success & Platform Engagement Support CAMs in becoming success-driven advisors : Monitor portfolio reviews and engagement score tracking. Deepen platform knowledge to help clients drive adoption and event performance. Coach on positioning and transforming new value levers (e.g., Exhibitor Marketplace, monetization). Ensure CAMs actively help clients succeed through best practice sharing, training sessions, and follow-up on platform usage. Oversee implementation success follow-up in partnership with CIM Team Leads to ensure customer objectives defined during onboarding are achieved and translated into measurable success metrics. Monitor feedback calls and post-implementation reviews , identifying opportunities to strengthen engagement, correct friction points, and align platform performance with the client’s business goals. Cross-Functional Collaboration Collaborate with CIM Team Leads to ensure seamless coordination between setup and ongoing success phases, maintaining a unified strategy that connects customer implementation outcomes to long-term retention and growth . Partner with Product, Marketing, and Revenue Ops to align client feedback with strategic priorities. Contribute to playbook improvements and process optimization within the Customer Organization. Profile & Background Proven background combining platform expertise, sales acumen, and customer success leadership . Strong ability to coach mixed profiles (commercial-first and success-first). Excellent communication, leadership #J-18808-Ljbffr

  • Account Manager V

    1 dia atrás

    Rio de Janeiro, Brasil Lubrizol Corporation Tempo inteiro

    -The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our...

  • Account Manager

    1 semana atrás

    Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    Smart Age Solutions é uma agência de Marketing Digital localizada em Nova York e com uma filial no Rio de Janeiro.Estamos à procura de novos talentos que queiram construir uma carreira em uma empresa Americana com um coração brasileiro!Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and platforms...

  • Customer Account Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Swapcard Tempo inteiro

    Join to apply for the Customer Account Manager - Team Leader role at Swapcard 1 day ago Be among the first 25 applicants Mission The CAM Team Lead plays a pivotal role in guiding and developing the Customer Account Management team toward a unified, performance-driven model. They coach and support CAMs in balancing revenue accountability, client success, and...

  • Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Brasil RightRez Tempo inteiro

    This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts. You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also...

  • Account Manager

    1 semana atrás

    Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    Smart Age Solutions é uma agência de Marketing Digital localizada em Nova York e com uma filial no Rio de Janeiro. Estamos à procura de novos talentos que queiram construir uma carreira em uma empresa Americana com um coração brasileiro!Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and...

  • Account Manager

    1 dia atrás

    Rio de Janeiro, Brasil Ardor SEO Tempo inteiro

    **SEO Account Elevation. Real Estate Niche.** **Are you a compelling Account Manager or do you have what it takes to become one?** Ardor SEO is gaining ground fast and we’re looking for experts like you. **What’s in it For You** - An attractive payment package to reward you for your skills and performance targets - An amazing SEO business that's...

  • Renewals Account Manager

    Há 4 dias

    Rio de Janeiro, Brasil Clarivate Tempo inteiro

    Clarivate is seeking to hire on a dynamic Renewals Account Manager to join our Life Science & Healthcare team! This position plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client...

  • Renewals Account Manager

    Há 5 dias

    Rio de Janeiro, Brasil Clarivate Tempo inteiro

    Clarivate is seeking to hire on a dynamic Renewals Account Manager to join our Life Science & Healthcare team! This position plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client...

  • Customer Success Manager

    Há 6 dias

    Rio de Janeiro, Brasil RightRez (A Mize Company) Tempo inteiro

    This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts. You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also...

  • LATAM Account Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Prometheus Group Tempo inteiro

    About Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...