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Customer Care Agent
4 semanas atrás
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
The Role
As a Customer Care Agent you will be the first point of contact for our customers (mainly from North America). Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support both internally and externally, to ensure customer satisfaction.
The role is based in São Paulo, Brazil (home office) and you will be part of dynamic team that is linked to a larger global group and will interact with customers from various industries and geographical regions as well as with our factories.
Primary responsibilities
As Customer Care Agent you will be responsible mainly for North American customers:
- Answering incoming calls and requests
- Supplying customers with information
- Informing customers of pricing
- Processing orders
- Following up on quotes
- Pro-active phone calls to promote our services and increase customer satisfaction
- Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
- Handling general administrative tasks and efficiency assistance activities
- Other miscellaneous tasks as business requires
Professional qualifications and personal skills
- Experience from a sales or service function where customer satisfaction has been paramount
- Excellent communication skills in English and Portuguese.
- Computer knowledge (Microsoft Office)
- CRM experience is a plus
- Strong team and interpersonal skills
- Task-oriented, self-motivated and flexible
- Driven by customer satisfaction
- An energetic personality and the ability to multi-task and handle stressful situations
**Benefits**:
- Health insurance
- Life insurance
- Meal ticket
- Ticket bus
