Customer Care

Há 7 dias

São Paulo, São Paulo, Brasil Drom Fragrances Gmbh & Co. Kg Tempo inteiro

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**Customer Care & Logistic Analyst**:
**Analista de Atendimento ao Cliente e Logística** na Naturex - Seu próximo passo de carreira?
**
Se você tem bom relacionamento interpessoal, é comunicativa, empática e focada, essa vaga é para você.
Como Analista de Atendimento ao Cliente e Logística você deverá prestar suporte aos Gestores de Contas, cumprindo os padrões e condições comerciais, conforme os procedimentos da empresa.
Prestar atendimento ao cliente, entendendo sua necessidade, prestando informações ou encaminhando ao setor responsável para solução de eventuais problemas, visando a plena satisfação do cliente.
**Principais atribuições**:
- Oferecer suporte a Gestão Comercial, auxiliar no atendimento ao cliente, a fim de oferecer as informações necessárias para concretização das vendas, visando estabelecer uma comunicação rápida e objetiva.
- Cadastrar novos clientes, solicitar documentos necessários para liberação do registro, bem como manter o cadastro de clientes atualizado.
- Registrar e administrar pedidos de vendas, analisar as condições comerciais como preço, produto, condições de pagamento, especificação técnica, prazo de entrega e observações especificas de cada cliente.
- Manter a comunicação com o cliente, fazer a confirmação de recebimento dos pedidos e detalhar as condições gerais de entrega.
- Registrar pedidos de amostras, acompanhar o envio e confirmar se o cliente recebeu em condições adequadas.
- Registrar toda a comunicação com o cliente, a fim de manter um histórico e auxiliar a estrutura com informações importantes de cada cliente.
- Alinhar com os departamentos envolvidos os pedidos a serem faturados diariamente.
- Alinhar indicadores para a área junto ao seu superior imediato.
- Manter contato com os fornecedores, tais como: transportadoras, agentes de carga, despachantes, etc.
**O que queremos?
**
- Superior em Administração de Empresas, Economia ou área afins
- Inglês Avançado
- Habilidade de Comunicação
- Habilidade de Negociação
- Pro-atividade
- Relacionamento Interpessoal
Se você tem os descritivos acima citados, junte-se a nós nesta incrível experiência e impacte seu mundo.
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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