Leadership Opportunity for Experienced Customer Care Professionals

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$104.000
Customer Care Team Lead Job Description

Givaudan is a company that celebrates the beauty of human experience. We create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.

As a Customer Care Team Lead, you will oversee the daily operations of our team, ensuring that customer needs are met efficiently and cost-effectively.

You will build relationships with customers and act as their Voice within our organization, advocating for their needs and enhancing their experience with our services.

The core responsibilities of this role include:

  • Lead and manage the daily operations of the Customer Care Team, ensuring exceptional service delivery
  • Foster customer intimacy by actively engaging with the team to deliver a superior customer experience
  • Resolve issues and handle customer complaints and inquiries, both internally and externally
  • Maintain day-to-day communication with customers, operations, sales, and Business Solutions to ensure alignment and responsiveness

We are looking for a candidate with approximately 5 years in the industry in Customer Care or Supply Chain roles, who is proficient in SAP for Customer Care operations, has a solid understanding of Customer Relationship Management principles, and knowledge of inventory management practices.

Required Skills and Qualifications

The ideal candidate should have:

  • Excellent leadership and team management skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in SAP and other relevant software systems
  • A strong understanding of customer relationship management principles and practices
  • Knowledge of inventory management practices

We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values teamwork and collaboration.

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