
Customer Care Leadership Role
Há 2 dias
Join a dynamic and ambitious organization as a Customer Care Leader. This role offers a unique opportunity to shape the future of e-commerce by leading a high-performance team.
About this role:
- Manage and develop a team of leaders across Onboarding, Customer Success, and Customer Service
- Foster a culture of accountability, ownership, and results-driven performance
- Ensure collaboration across teams and alignment with business strategy
- Attract, hire, and train top talents for key positions as the team grows
- Build and improve KPIs across the Customer Care teams
- Work closely with other departments to enhance customer experience and value delivery
Requirements:
- Proven experience leading support or Customer Care teams in SaaS or eCommerce
- Strong track record of delivering customer satisfaction while driving business outcomes (churn, upsell, MRR)
- Strategic thinking with a hands-on approach
- Effective leadership and coaching skills – build a team, not just manage one
- Ability to manage complexity, prioritize effectively, and stay focused in fast-changing environments
- Excellent communication skills in English
What we offer:
- A comprehensive onboarding process
- A strategic position where you'll shape the direction of Customer Care
Benefits include food voucher, transportation voucher, home office assistance, health insurance, English lessons, full credential, life insurance, mental health support, and hybrid work arrangements.
The recruitment process involves an online chat, a conversation, a final interview, and welcome aboard.
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