Customer Success Manager
2 semanas atrás
Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and “off-market” and flags risks embedded in contract terms. Our platform also provides unique visuals, benchmarking and comparison to place negotiations and contracts in context. Founded in 2012, Street Diligence is headquartered in New York.
THE ROLEStreet Diligence is looking for a Client Success Manager to join our Operations team and support our client relationships. You will partner with the CTO & Director of Operations to own the onboarding of new clients and foster ongoing relationships with our current clients. This individual has a unique blend of communication skills, business acumen, creative problem solving, and project management skills. This role will report into the Director of Operations.
WHAT YOU’LL DO:
Create and refine the perfect onboarding process for new clients to ensure seamless implementation and set the client up for success and a long partnership.Establish, monitor, and communicate critical performance indicators (KPIs) concerning client success such as client satisfaction scores, client engagement, and overall client health. Leverage these insights to develop and refine client success strategy.Craft and understand each of our client’s journeys and pain points to facilitate and oversee personalized success strategies. Utilize segmentation to pinpoint clients with high growth potential and customize engagement accordingly.Creative thinker that is always looking for better ways of doing things with the ability to effectively communicate new ideas and their potential impact on the organization.Excellent project manager that can see the big picture while also drilling in on the details when necessary.Player/coach mentality who can manage other people’s work while also executing on their own portfolio of projects.
WHAT YOU’LL BRINGHave 2-3 year of experience in a client facing role at a B2B SaaS company, such as success, support or salesCapable of understanding and effectively communicating complex concept to clientsStellar communication & project management skills, both internally and externally to ensure the execution and delivery of projects on time and within scopeProactive and strategic thinking, centered on delivering tangible outcomesClient centric attitude, always looking to increase the client’s experience and looking at things from their perspective
DESIRED QUALIFICATIONS
Bachelor’s degree in Business Administration, Project Management, Communications, or a related fieldExperience with CRM systems like Salesforce and project management tools like Jira
We know that not everyone will meet all of the qualifications listed above. If your experience doesn't perfectly align, but you believe you'd be a strong fit for the team, we encourage you to apply. We’re eager to learn more about what you can offer
Street Diligence is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state or local law. Street Diligence participates in the E-Verify employment system of the U.S. Government.
-
Customer Success Manager Latam
1 semana atrás
Florianópolis, SC, Brasil Infraspeak Tempo inteiro**Infraspeak - **Dawn of a New Era!** Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day. We make our customers' life much easier. They can do more with their current resources; they deliver...
-
Customer Success Manager
1 semana atrás
florianópolis, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCEStreet Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success Manager
2 semanas atrás
Florianópolis, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success Manager
2 semanas atrás
florianópolis, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success Manager
2 semanas atrás
Florianópolis, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success Manager
2 semanas atrás
florianópolis, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success Manager
2 semanas atrás
Florianópolis, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success
2 meses atrás
Florianópolis, SC, Brasil Vai de Bolsa Tempo inteiro**Empresa**: Vai de Bolsa**Local de trabalho**: Florianópolis (presencial 3 vezes por semana) **Sobre a empresa**:O Vai de Bolsa é uma startup que conecta estudantes a oportunidades de bolsas de estudos em faculdades parceiras. Buscamos um(a) profissional de Customer Success para trabalhar diretamente com essas instituições, auxiliando no processo de...
-
Customer Success
4 semanas atrás
Florianópolis, Brasil Huork.com Tempo inteiroCustomer Success Local: Florianópolis A proposta salarial está entre R$3.800,00 e R$4.500,00 - CLT e a empresa também oferece os benefícios de VA (R$20,00/dia útil) + VT ou Auxilio Combustível (R$11,80/dia útil). Onde você vai trabalhar? A empresa que está contratando é uma imobiliária que está há mais de 15 anos no mercado, atuando...
-
Customer Success
2 semanas atrás
Florianópolis, SC, Brasil ELEMENTS - A FANTASTICA FABRICA DE CADEIRAS LTDA Tempo inteiroEstamos buscando pessoas que queiram: fazer a diferença e viver sem MEDO, em nosso Time de Elementais! **Vem fazer a diferença!!!** **Responsabilidades** Garantir a satisfação e sucesso dos clientes, ajudando-os a maximizar o valor dos produtos; Atuar como ponto de contato principal para os clientes, respondendo a consultas e solucionando...
-
Customer Success
4 semanas atrás
Florianópolis, Brasil Huork.com Tempo inteiroCustomer Success Local: FlorianópolisA proposta salarial está entre R$3.800,00 e R$4.500,00 - CLT e a empresa também oferece os benefícios de VA (R$20,00/dia útil) + VT ou Auxilio Combustível (R$11,80/dia útil).Onde você vai trabalhar?A empresa que está contratando é uma imobiliária que está há mais de 15 anos no mercado, atuando principalmente...
-
Customer Success Manager
2 semanas atrás
Florianópolis, SC, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market”...
-
Sucesso do Cliente
2 meses atrás
Florianópolis, SC, Brasil PACTUM AGENCIA DIGITAL SERVICOS DE INTERMEDIACAO LTDA Tempo inteiroEstamos em busca de um(a) Customer Success altamente motivado(a) e orientado(a) para resultados. Esta pessoa será responsável por garantir uma experiência excepcional para os clientes, implementando estratégias para aumentar a retenção e o sucesso dos clientes. O(a) profissional ideal deve possuir habilidades de comunicação, pensamento estratégico e...
-
Customer Success Manager
2 semanas atrás
Florianópolis, Santa Catarina, Santa Catarina, Brasil Street Diligence, Inc. Tempo inteiroABOUT STREET DILIGENCE Street Diligence is a high-growth, well-funded venture with an innovative product offering and ambitious expansion plans. Our clients include leading financial institutions that use our platform to analyze and negotiate advantageous terms in legal and financial contracts. We break down key terms, identify what’s “market” and...
-
Customer Success
1 semana atrás
Florianópolis, Brasil Huork.Com Tempo inteiroLocal: FlorianópolisProposta Salarial: A proposta salarial está entre R$3.800,00 e R$4.500,00 - CLT e a empresa também oferece os benefícios de VA (R$20,00/dia útil) + VT ou Auxilio Combustível (R$11,80/dia útil).Onde você vai trabalhar? A empresa que está contratando é uma imobiliária que está há mais de 15 anos no mercado, atuando...
-
Analista Customer Success Onboarding
2 meses atrás
Florianópolis, SC, Brasil MISTER CONTADOR AUTOMACAO CONTABIL LTDA Tempo inteiroO Mister Contador está em busca de Analista** de Customer Success Onboarding **que tenha paixão por excelência no atendimento ao cliente! Se você é alguém que adora criar experiências acolhedoras e impactantes, essa oportunidade é para você. Como ponto de contato inicial, você será fundamental para proporcionar um onboarding eficaz, alinhando...
-
Customer Success
2 meses atrás
Florianópolis, SC, Brasil BuscarVagas - Empregos e Consultoria Brasil Tempo inteiro**Atribuições**: Garantir o sucesso do cliente, ou seja, sua satisfação, ao longo de toda a sua jornada junto à empresa; Desenvolver o processo de onboarding e ongoing do cliente; Acompanhar os clientes, resolvendo dúvidas e problemas; Fazer a ponte entre os clientes da empresa e o time interno; Planejar, desenvolver e ministrar treinamento interno...
-
Customer Success
2 meses atrás
Florianópolis, SC, Brasil Talent & Tech Tempo inteiroSomos uma consultoria especializada em recrutamento e seleção de talentos e estamos buscando **Customer Success** para atuar em uma empresa de tecnologia focada na implantação e gestão de lojas online. A empresa está localizada no Centro de Florianópolis, e colabora com grandes marcas renomadas no comércio eletrônico. Sua missão será garantir a...
-
Customer Success
3 meses atrás
Florianópolis, SC, Brasil San Remo Imóveis Tempo inteiroO Customer Success Imobiliário é o profissional responsável por aperfeiçoar o relacionamento com clientes já ativos, garantindo sua satisfação contínua e a fidelização à empresa. Esse cargo tem como foco principal entender as necessidades dos clientes, antecipar soluções personalizadas, promovendo uma experiência positiva ao longo de toda a...
-
Customer Success
2 meses atrás
Florianópolis, SC, Brasil San Remo Imóveis Tempo inteiroO Customer Success Imobiliário é o profissional responsável por aperfeiçoar o relacionamento com clientes já ativos, garantindo sua satisfação contínua e a fidelização à empresa. Esse cargo tem como foco principal entender as necessidades dos clientes, antecipar soluções personalizadas, promovendo uma experiência positiva ao longo de toda a...
