Highly Skilled Contact Center Professional

Há 2 horas


Rio de Janeiro, Brasil beBeeWorkflow Tempo inteiro

Contact Center Workflow Specialist We are committed to delivering seamless customer engagement solutions through cutting-edge technology and innovation. Our team seeks a highly skilled professional with extensive experience in designing and implementing complex contact center workflows, IVRs, and scripting for multi-site deployments. Main Responsibilities: Design, implement, and optimize large-scale contact center workflows, including custom IVRs and scripts tailored to unique business requirements. Lead the technical deployment of multi-contact center systems, ensuring high performance, scalability, and reliability. Collaborate closely with cross-functional teams (Operations, IT, Customer Support) to identify and address business needs. Maintain compliance with emergency response regulations while implementing solutions for E911 systems. Diagnose and resolve technical issues related to contact center platform performance or configuration. Provide mentorship and training to junior engineers, sharing best practices and advanced troubleshooting techniques. The ideal candidate will have 3+ years of experience working with contact center platforms, including configuring workflows, IVRs, and custom scripts.



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