Customer Support/kyc Analyst

Há 5 dias

Rio de Janeiro, Rio de Janeiro, Brasil Uncapped Tempo inteiro
**A role for anyone located in **Rio de Janeiro (Brazil)**
**Role Overview**
**About Uncapped**
Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or compounding interest - and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.
**About the Services Team**
**What you will do **
- Ensure Uncapped is providing world-class support to the customer during every part of their lifetime as a customer
- Resolve customer issues in a great speed, keeping backlog inexistent
- Onboarding customers based on our internal policies and procedures
- Perform enhanced due diligence reviews on business customers and their owners
- Generate and maintain appropriate case documentation
- Escalate any issues or complex cases and ensure their resolution
- Other ad-hoc business due diligence-related tasks
**Requirements**:
**Who you are**
- Previous experience in a fintech or fast pace environment is a must
- Experience in customer support or account executive roles
- Experience with Hubspot CRM
- Experience in processing KYC and EDD cases for UK/EU commercial lending or banking customers
- Bachelor's level degree or professional qualification
- Good oral and written communication skills required
- Fluency in verbal and written English. A second language - Polish, Spanish, Dutch or German will be considered an advantage
- Good Research Skills
- Ability to work independently and in a team environment
- Ability to work in a fast-paced environment and meet deadlines
- Attention to detail and ability to multitask
- Experience using JIRA and SQL is a plus
**Benefits**
**What we offer**
We're a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We're continually adding to this list as new people join - here are some of the things you can expect:
- A competitive compensation plan
- Flexible working: Remote-first processes for ultimate flexibility
- Unlimited time off to relax and see the world
- A personal growth fund that helps you to become your best
- Weekly recognition and awards that celebrate all the wins, both big and small
- Annual retreat abroad to hang out with your team on a paid staff trip
- A workspace just for you, with £350/€400/$450 to optimise your home office

  • kyc

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Gate Tempo inteiro

    Position: KYC/CDD SpecialistResponsibilities:1.Conduct international verification case reviews, including individual and corporate verifications.2.Review and confirm the results of Anti-Money Laundering (AML) and economic sanctions blacklist screenings.3.Coordinate with other departments on KYC/CDD-related workflows and process daily applications.4Assist in...

  • Customer Support Analyst Ii

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You'll Join**:At Carta we create owners and make private markets liquid.We live in a world where some people live on the equity stack and enjoy exponential wealth growth and preferential tax treatment; others live on the debt stack and may work their entire lives for a company and retire only with the cash they've managed to save from their...

  • Customer Support Analyst Latam

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TuoTempo Tempo inteiro

    **Company Description**With a global mission to "make the healthcare experience more human", Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner...

  • Onsite Support Analyst

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.- **In Junior Level...

  • Technical Support Analyst, Communications

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Oracle Tempo inteiro

    Technical Support Analyst, Oracle Communications SS7 Telephony Products- JX**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Department Description**:The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed base.As a member of...

  • Customer Service Professional

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro US$87.000 - US$104.800

    Customer Support SpecialistWe are looking for a skilled customer support specialist to join our team. The ideal candidate will have experience in a fast-paced environment and be proficient in resolving customer issues efficiently.Key Responsibilities:Provide world-class support to customers throughout their lifecycleResolve customer issues promptly and...

  • Senior Customer Support Analyst

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro US$90.000 - US$108.000

    Job OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about providing exceptional customer support and troubleshooting complex technical issues.Key Responsibilities:Serve as the primary point of contact for customers experiencing complex...

  • Customer Insight Specialist

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeData Tempo inteiro US$23.000

    Improve Customer Outcomes with Data-Driven InsightsThe RoleAs a dedicated Voice of Customer Analyst, you will play a pivotal part in enhancing our products and services by leveraging your expertise in data analysis and visualization.Analyze support ticket data to identify trends, patterns, and opportunities for improvementCollaborate with support teams to...

  • Customer Support Manager

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Rocket Lab Tempo inteiro

    Customer Support Manager Published: Company: Safran Helicopter Engines Job field: Sales & Marketing Location: Rio De Janeiro, Rio de Janeiro, Brazil Contract type: Permanent Contract duration: Full-time Required degree: Bachelor's Degree Required experience: More than 3 years Professional status: Administrative staff Spoken languages: ...

  • Customer Support Agent

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil EverHelp Tempo inteiro

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp is a project in the...