(Spanish and English) Customer Success Specialist
Há 6 dias
(Spanish and English) Customer Success Specialist (Brazil, remote) 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do: Provide support as a trusted advisor for customers via emails, chats, social media, and video calls Assist and onboard new customers Develop digital marketing strategies Provide weekly, bi-monthly, or monthly strategic guidance to customers Ensure smooth customer engagement through proactive outreach Offer best practices on product usage and marketing strategies Keep customers updated on product releases and new features Identify and escalation issues to the appropriate teams What you need to succeed in this role: Fluent Spanish (at least C1) and English B2 At least 1-2 years of experience in customer success-related roles Strong digital marketing knowledge Experience in e-commerce, SaaS, project management, or marketing Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G‑Suite, and e‑commerce platforms Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) Will be a plus: Sales experience Previous experience as an Account Manager Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work‑life balance Responsive management interested in your growth and long‑lasting cooperation Greenhouse conditions for self‑development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice. #J-18808-Ljbffr
-
Customer Success Manager
1 semana atrás
Joinville, Brasil Billor Tempo inteiro**About Us** At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...
-
Customer success manager
Há 17 horas
JOINVILLE, Brasil Billor Tempo inteiroAbout UsAt Billor, short for Bill of Rights, we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers...
-
Customer Support Analyst I and Ii
Há 4 dias
Joinville, Brasil Billor Tempo inteiro**About Us** At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...
-
Customer Support Analyst I and Ii
4 semanas atrás
Joinville, Brasil Billor Tempo inteiro**About Us**At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...
-
Customer Support Specialist
2 semanas atrás
Joinville, Brasil FBS Inc. Tempo inteiroFBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company’s...
-
Cx Analyst
Há 14 horas
Joinville, Brasil Snap36 Tempo inteiroDescription Job: Customer Success Analyst As an Customer Success Analyst at Simplus a 1WorldSync, responsibilities include the following: The analyst will carry out the implementation of the project starting with the Kick-off, monitoring the activities belonging to each phase and will pass on to the client the status of the project. At the end, you will be...
-
Customer Support Analyst I and II
2 semanas atrás
Joinville, Santa Catarina, Brasil Par RH®️ Tempo inteiro R$35.000 - R$55.000 por anoAbout UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...
-
Cx Analyst
4 semanas atrás
Joinville, Brasil Snap36 Tempo inteiroDescriptionJob: Customer Success AnalystAs an Customer Success Analyst at Simplus a 1WorldSync, responsibilities include the following:The analyst will carry out the implementation of the project starting with the Kick-off,monitoring the activities belonging to each phase and will pass on to the client the status ofthe project. At the end, you will be...
-
Customer Support I
Há 16 horas
Joinville, Brasil Billor Tempo inteiro**About the role** If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team! **Responsibilities** - Support the execution of operational support routines, such as sending documents, updating registration information, and providing general guidance - Help drivers with...
-
Customer Experiencia Analyst
Há 4 dias
Joinville, Brasil 1WorldSync Tempo inteiroAs an **Customer Success **Analyst** - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs; - Control conversion rates at all stages of the customer relationship process; - Participate in the creation and execution of management...
