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Director of Shared Services

2 meses atrás

São Paulo SP, Brasil Popmenu Tempo inteiro

Popmenu is seeking a talented, experienced Director of Shared Services to build, train, and lead a multi-function team across South America, supporting our global business initiatives. This is a unique opportunity to create a team from the ground up and have an impact in areas ranging from engineering and design to CX and related functions.

The Director of Shared Services ensures the delivery of high-quality, efficient, and cost-effective services that support the organization’s goals and objectives. More importantly, they will help us create and foster a culture of collaboration, learning, urgency, and impact across the teams.

Key Responsibilities:

Operational Management:

  • Oversee the day-to-day operations of all shared services functions, ensuring they meet service level agreements and key performance indicators
  • Implement best practices and process improvements to enhance efficiency and effectiveness.
  • Manage budgets, forecasts, and financial performance of shared services.

Team Leadership:

  • Lead, mentor, and develop a high-performing shared services team.
  • Foster a collaborative and inclusive team environment.
  • Ensure ongoing training and professional development opportunities for team members.
  • Responsible for recruiting and onboarding new talent
  • Collaborate closely with US-based department leaders

Stakeholder Management:

  • Build and maintain strong relationships with internal and external stakeholders.
  • Act as the primary point of contact for shared services issues and concerns.
  • Collaborate with other senior leaders to align shared services with organizational needs.
  • Identify and implement innovative solutions to enhance service delivery.

Compliance and Risk Management:

  • Ensure compliance with all relevant laws, regulations, and corporate policies.
  • Identify and mitigate risks associated with shared services operations.
  • Implement and maintain effective internal controls.

Administrative Management:

  • Manage the office space
  • Facilitate payroll

Requirements:

  1. Experience supporting US-based companies
  2. Experience managing employees across multiple functions
  3. Experience building a team from scratch

Qualifications:

  • Bachelor’s degree in Business Administration, Finance, Human Resources, Information Technology, or a related field. MBA or other advanced degree preferred.
  • Minimum of 10 years of experience in a senior management role within shared services or a related area.
  • Fluent English

Please submit your resume in English.