Assistant Director of Event Services

Há 7 dias

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description

Assistant Director of Event Services

We are seeking a highly skilled and experienced Assistant Director of Event Services to join our team at Fairmont Austin. As a key member of our Event Sales & Services Office, you will be responsible for assisting the Director of Event Sales & Services in achieving superior business results in the areas of guest service, team member engagement, financial outcomes, strategic leadership, talent development, culture, innovation, and event operations.

Key Responsibilities:

  • Assist the Director in managing all activity related to the Event Sales & Services Office, ensuring all service standards are followed.
  • Assist the Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with.
  • Assist the Director with organization and supervision of assigned conventions and catering events, ensuring that group resumes, conference agendas, event orders, etc. are prepared and distributed accurately and efficiently to ensure operational success.
  • Assist the Director in preparing annual budget for approval.
  • Assist the Director in developing annual business and marketing plans for the department.
  • Assist the Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement.
  • Attend/lead necessary meetings within hotel that affect/are affected by the Event Sales & Services department, in absence of Director.
  • Plans and executes complex group events such as full or partial hotel buyouts as assigned by the Director of Catering.
  • Conduct any/all site inspections as required.
  • Handle appropriate file workload, setting the example for departmental colleagues.
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
  • Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
  • Play active role in local community through associations, memberships and involvement, be an ambassador of the hotel within the local community.
  • Assist the Director with departmental recruitment, hiring and onboarding of new team members.
  • Inspire high-performing multi-cultural, multi-generational teams that build the ACCOR Events talent pipeline.
  • Lead with ACCOR culture, engaging with Team Members through direct and meaningful interactions.
  • Motivate and provide a work environment in which team members are productive.
  • Listen and respond to team members' needs while having an open-door policy.
  • Manage group and interpersonal conflict effectively.
  • Assist Director with necessary training for department colleagues, coaching and counseling as necessary to provide tools for success.
  • Additional responsibilities, as outlined by Director.

What We Offer:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Requirements:

  • 6+ years of hotel event planning experience required.
  • Positive and expert problem solver.
  • Hospitality Business degree preferred.
  • Able to work in high-pressure environment.
  • Creative and passionate about events and customer service.
  • Excellent interpersonal and communication skills, a team player/mentor.

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