Event Services Director Assistant

4 semanas atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Summary

The Assistant Director of Event Services is a key member of the Event Sales & Services team, reporting directly to the Director of Event Sales & Services. This role is responsible for assisting in the management of all activity related to the Event Sales & Services Office, ensuring that all service standards are followed, and that Health & Safety standards, as well as departmental policies and procedures, are complied with.

Key Responsibilities

  • Assist the Director in managing all activity related to the Event Sales & Services Office
  • Ensure that all service standards are followed
  • Assist the Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with
  • Assist the Director with organization and supervision of assigned conventions and catering events
  • Prepare and distribute group resumes, conference agendas, event orders, etc. accurately and efficiently
  • Assist the Director in preparing annual budget for approval
  • Develop annual business and marketing plans for the department
  • Prepare monthly forecasts and departmental budgets, ensuring accuracy and achievement
  • Attend and lead necessary meetings within the hotel that affect or are affected by the Event Sales & Services department
  • Plan and execute complex group events such as full or partial hotel buyouts as assigned by the Director of Catering
  • Conduct site inspections as required
  • Handle file workload, setting an example for departmental colleagues
  • Establish and maintain rapport with clients, exceeding their expectations and encouraging repeat business
  • Drive function space optimization and maximization to ensure best utilization of space for guest experience and financial performance of the department
  • Play an active role in the local community through associations, memberships, and involvement
  • Be an ambassador of the hotel within the local community
  • Assist the Director with departmental recruitment, hiring, and onboarding of new team members
  • Inspire high-performing multi-cultural, multi-generational teams that build the ACCOR Events talent pipeline
  • Lead with ACCOR culture, engaging with Team Members through direct and meaningful interactions
  • Motivate and provide a work environment in which team members are productive
  • Listen and respond to team members' needs while having an open-door policy
  • Manage group and interpersonal conflict effectively
  • Assist the Director with necessary training for department colleagues, coaching, and counseling as necessary to provide tools for success

What's in it for you?

  • Paid time off
  • Medical, Dental, and Vision Insurance
  • 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Requirements

  • 6+ years of hotel event planning experience required
  • Positive and expert problem solver
  • Hospitality Business degree preferred
  • Able to work in a high-pressure environment
  • Creative and passionate about events and customer service
  • Excellent interpersonal and communication skills; a team player/mentor

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