Customer Support Representative, Level 1
2 semanas atrás
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis. Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Accept and handle technical requests. Triage tickets to the correct L2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Build sustainable relationships and trust with customers through open communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Take the extra mile to engage customers. Performs other specific duties or assignments as directed by Team Manager. Skills And Qualifications: A Bachelor's in Computer Science or related field. 2+ years of demonstrable experience in customer support. Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English. Ability to communicate with both technical and non-technical personnel in a clear and easy fashion. Basic understanding of KPIs and Metrics. Attention to detail is key to this position. Must be able to accommodate flexible work schedules based on business needs. Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills. Understand how to use a web browser console log in the debugging process Understanding of Public/Priviate IP addresses and Domain names Understanding what a Firewall does What does a Proxy Server do Understanding of the basics of SSO Why Join JoVE? A competitive compensation package. You will make a direct impact in accelerating science research and education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us
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Customer Support Representative, Level 1
2 semanas atrás
Índio do Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Support Representative, Level 1
2 semanas atrás
Índio do Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Level 1 Technical Support Professional
1 semana atrás
Curitiba, PR, Brasil beBeeCustomerSupport Tempo inteiroCustomer Support Specialist Job Overview We are seeking an experienced Customer Support Representative to join our team. The ideal candidate will have a strong background in customer-facing roles and excellent communication skills. This is a fantastic opportunity for individuals who enjoy problem-solving, have excellent communication skills, and are...
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Customer Support Representative
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Foz do Iguaçu, Brasil JustMarkets Tempo inteiro**Responsibilities** - Efficiently respond and communicate with clients to understand and service their needs via livechat - Effectively analyse customer data to make appropriate recommendations and problem resolutions - Resolve product or service concerns by clarifying the customer's problem, determin the cause, select and explain the best solution to...
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Customer Support Representative
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Foz do Iguaçu, Brasil JustMarkets Tempo inteiro**Responsibilities**- Efficiently respond and communicate with clients to understand and service their needs via livechat- Effectively analyse customer data to make appropriate recommendations and problem resolutions- Resolve product or service concerns by clarifying the customer's problem, determin the cause, select and explain the best solution to solve...
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Senior Client Support Specialist
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São Bernardo do Campo, Brasil BairesDev Tempo inteiroOverview Customer Care Representative - Remote Work | REF# at BairesDev. We are looking for a Customer Care Representative to join our Recruiting Team and participate in different projects made up of multicultural teams distributed throughout the world. This role is remote and requires proactive, detail-oriented individuals with strong analytical abilities,...
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Curitiba, PR, Brasil beBeeCustomerSupport Tempo inteiroJob Role Overview We are seeking a skilled Technical Support Specialist to join our client's customer support team. Main Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers. Follow the client’s customer support process and meet established service level agreements (SLAs). Triage...
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Customer Support Specialist
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Londrina, PR, Brasil beBeeCustomerSupport Tempo inteiroCustomer Support Specialist We are seeking a skilled professional to join our team as a Customer Support Specialist. This role involves providing high-quality support to customers through various communication channels. In this position, you will be responsible for resolving customer complaints and inquiries in a timely and effective manner. Your strong...
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Curitiba, PR, Brasil beBeeCustomerExperience Tempo inteiroWe are seeking a Global Customer Experience Representative to join our dynamic Contact Center team. This role is critical in assisting clients, including tour operators, travel agencies, and end customers, with their inquiries, liaising with suppliers, and managing bookings in alignment with the standards and procedures of the Operations Department. Key...
