Technical support engineer
Há 5 horas
Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e. G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods: Analytics, Dev Ex, Data, and Infra. About Role: As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. Responsibilities: ● Investigate technical problems and diagnose root causes in Linux and Windows servers ● Develop, design, and propose solutions to meet the technological and business needs of customers (e. G. workarounds for product issues and additional features) ● Manage critical issues that impact customer's business ● Work with R& D and Product teams to meet customer requirements and improve our product ● Present complex technical information about the product to the customers ● Take part in the creation and maintenance of our knowledge-based and community ● Work with Linux shell, Rest API, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents Work Hours: US East business hours Main Skills (What You've Already Accomplished... So Far): ● You already experienced with supporting complex product infrastructure and applications ● You have experience with troubleshooting web applications ● You have experience with databases such as MS SQL, My SQL, Oracle etc, SQL scripting at least at basic level ● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, Business Objects, Cognos etc OR you are able to write and understand complex formulas ● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana ● You are familiar with Linux, Kubernetes ● You have experience in communication with English-speaking customers Nice to have: ● Experience with virtualization and cloud services (AWS, v Sphere) ● Web development background and/or programming familiarity ( specifically Java Script) ● Experience with No SQL databases such as Mongo DB or Hadoop ● Experience with Rest API ● Networking knowledges
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Technical support engineer
3 semanas atrás
Brasil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level) Location: Remote (Brazil. or Latin America preferred) Company: Hitch, Inc. About Hitch Hitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker...
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Technical Support Engineer
4 semanas atrás
Brasil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level) Location: Remote (Brazil. or Latin America preferred) Company: Hitch, Inc. About Hitch Hitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker...
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Senior network support engineer
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brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer...
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English-speaking Technical Support Representative
3 semanas atrás
Brasil Mindy Support Tempo inteiro €900Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with...
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Technical Support Engineer
4 semanas atrás
Índio do Brasil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level) Location: Remote (Brazil. or Latin America preferred) Company: Hitch, Inc. About Hitch Hitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale,...
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Technical support engineer
Há 6 horas
Brasil Kuaishou Technology Tempo inteiroThis role bridges communication between sales operations, customers, and back-end product development teams based in Beijing. The ideal candidate will have strong technical skills, an understanding of advertising monetization, and proficiency in Portuguese and English, enabling efficient support for local advertisers and driving customer acquisition and...
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Senior network support engineer
Há 3 horas
Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Desktop Support Engineer
2 semanas atrás
Brasil N Consulting Global Tempo inteiroJob responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to...
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Desktop support engineer
2 semanas atrás
Brasil N Consulting Global Tempo inteiroJob responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to...
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Technical Support Engineer
Há 2 dias
Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
