Customer Support
Há 7 dias
About SleekFlow Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes. You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams. As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow Associate Level Contract type: Contractor Location: São Paulo, Brazil Prior Experience in SaaS/ Software Industry is preferred Language: Business-level fluency in English Role As a Customer Support Specialist at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide. Responsibilities Complete a comprehensive training program to prepare for responding to live customer issues. Handle incoming enquiries via emails, calls and chats in a professional manner. Use your deep SleekFlow product knowledge to resolve client-related issues. Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments. Maintain a good relationship with customers. Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements Skills and Qualifications Fluent in English & Portuguese with Spanish being useful Prior experience with CRM preferred Ability to learn, adapt and thrive quickly in a dynamic environment Comfortable to engage with a diverse array of customers Problem solving and critical thinking with detail oriented Strong stakeholder management and communication skills (written & verbal) Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel. Team player with the desire to try new ideas in order to achieve greater levels of success Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
-
Customer Support Specialist
Há 6 dias
São Paulo, SP, Brasil SAP Tempo inteiro**We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...
-
Technical Customer Support
Há 6 dias
São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$40.000 - R$60.000 por anoProvide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment. Answer incoming customer support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting...
-
Customer Support Manager
4 semanas atrás
São Paulo, São Paulo, Brasil PayJoy Tempo inteiro**About PayJoy**PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiroLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...
-
Customer Support Specialist
3 semanas atrás
São Paulo, SP, Brasil OPTIVIQ Inc. Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVisionTM, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that...
-
Customer Support Specialist
3 semanas atrás
São Paulo, SP, Brasil OPTIVIQ Inc. Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines...
-
Customer Support Specialist
1 semana atrás
São Paulo, Brasil UserGuiding Tempo inteiroWe’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...
-
Customer Support Executive
Há 4 dias
São Paulo, Brasil RedCloud Tempo inteiro**About RedCloud** RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...
-
Customer Support Specialist
3 semanas atrás
São Paulo, SP, Brasil OPTIVIQ Inc. Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that...
-
Customer Support Specialist
1 semana atrás
São Paulo, Brasil UserGuiding Tempo inteiroWe’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.What you’ll doHandle support requests through live chat, video call and other channels, ensuring...
