Technical Support Specialist
Há 22 horas
We are seeking an experienced customer support professional to join our team. The successful candidate will be responsible for answering questions, troubleshooting technical problems, and guiding clients through any technical issues they may encounter. Key responsibilities include managing large amounts of incoming tickets, providing product support, accepting and handling technical requests, and building sustainable relationships with customers. The ideal candidate will possess a basic technical background, excellent communication skills, and the ability to communicate effectively with both technical and non-technical personnel. Additional requirements include proficiency with ticketing tools such as Zendesk, Jira, or Salesforce, as well as a solid understanding of web page construction, including HTML, CSS, and JavaScript. Main Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Acknowledge and handle technical requests. Triage tickets to the correct L2 teams. Follow established communication procedures and guidelines. Deliver accurate, valid, and complete information using the right methods/tools. Foster sustainable relationships and trust with customers through open communication. Handle customer complaints, provide suitable solutions and alternatives within designated timeframes; ensure resolution is followed up on. Maintain records of customer interactions, process customer accounts, and store documents.
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Technical Solutions Specialist
Há 4 dias
Rio de Janeiro, RJ, Brasil beBeeTechnical Tempo inteiroTechnical Solutions Specialist As a Technical Solutions Specialist, you will play a pivotal role in delivering exceptional technical support to customers. Your primary responsibility will be to identify and resolve complex technical issues efficiently, ensuring timely resolution and customer satisfaction. Provide first-line technical support to customers,...
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Technical Support Specialist
1 dia atrás
Rio de Janeiro, RJ, Brasil beBeeMaintenance Tempo inteiroThis role is crucial for our organization as it involves providing after-sales technical support for products, collecting and analyzing technical issues, and cooperating with R&D teams to complete product verification and commissioning work. Key Responsibilities Technical support for products ensures seamless customer experience. Cross-departmental...
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Technical Support Specialist
1 semana atrás
Rio de Janeiro, Brasil Siena AI Tempo inteiro**About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...
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Dedicated Technical Expert
Há 4 dias
Rio de Janeiro, RJ, Brasil beBeeCustomerSupport Tempo inteiroTechnical Support Specialist We are seeking a skilled Technical Support Specialist to deliver exceptional technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving software and compliance-related issues in a timely manner. About the Role The ideal candidate will have excellent communication...
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Technical Sales Specialist, Geophysicist
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Rio de Janeiro, Brasil Seequent Tempo inteiro**About Us** At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...
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Support Specialist
1 semana atrás
Rio de Janeiro, Brasil Mize Tempo inteiroMize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real...
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Support Specialist
Há 2 dias
Rio de Janeiro, Brasil Mize Tempo inteiroMize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real...
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Customer Support Specialist
Há 3 dias
Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiroOur organization is dedicated to fostering a fast-paced environment that promotes family-oriented values and personal growth. This approach is reflected in our competitive salary packages and flexible working arrangements. Job Role We are seeking a skilled professional to join our team as a Customer Support Specialist. As an Equal Opportunity Employer, we...
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Technical Sales Specialist, Geophysicist
Há 3 dias
Rio de Janeiro, Rio de Janeiro, Brasil Seequent Tempo inteiro R$80.000 - R$120.000 por anoTechnical Sales Specialist, GeophysicistAbout UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more...
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Support Specialist
Há 8 horas
Rio de Janeiro, Brasil Mize Tempo inteiroGet AI-powered advice on this job and more exclusive features. Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a...
