IT Support Specialist
3 semanas atrás
Transform your career in IT We are looking for Service Desk Analyst who wants to learn and grow professionally. The ideal candidate will have the following responsibilities: Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration platform. Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment. Direct each incident (ticket) to the corresponding resolution group for prompt attention. Advise users seeking support in processes not related to workstation problems. Receive and document service failures reported by users regarding the attention of the different troubleshooting group Follow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog. Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident. Review service levels and proactively execute improvement measures in case of a drop in service performance. Mandatory Skills Advanced/Fluent Spanish Expertise managing ITSM tools for help desk service Proactive and assertive Excellent customer service, interpersonal, communication and team collaboration skills Having excellent administrative skills is key for the job (punctual and meticulous) Quick learner, punctual & interested in the progress of IT What We Offer A collaborative, diverse and innovative environment that encourages teamwork. Our benefits include: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform We promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles.
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