Sales Support Associate
Há 1 mês
Who are we?
Equinix is the worldâs digital infrastructure company®, operating over 250â¯data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Â
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A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.â¯We embrace diversity in thought and contribution and are committed to providingâ¯an equitable work environment that is foundational to our core values as a company and is vital to our success.â¯Â
Sales Support AssociateWhat youâll be doing
The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for small- and medium-sized customers
Collects complete and correct data upfront
Validates data for accuracy
Keeps systems up-to-date with customer information and legal documents
Manages cases according to regional Case Management Guidelines
Oversees quote approval process
Assists with New Customer setup
Handles escalation between Sales Support and other internal groups
Operates in the optimized caseload range
Works on small projects in addition to an everyday role
Customer Engagement
Follows up with customers on required documents and missing information
Ensures Customer PO compliance
Follows up on orders
Assists with customer questions via email or phone
Assists with gathering preliminary QBR info
Complex Deal Support
Project manages single-country, large, complex deals
Contains all changes and keeps the quote and documents up to date
Engages cross-functional teams to coordinate requirements against deadlines
Data Integrity
Handles Internal Service Tickets to resolve Credit and Billing issues
Executes Data corrections in Siebel based on the fallout report
Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
Process and Policy adoption and reinforcement
Trains Sales reps on new tools, processes, and policies
Delivers refresher training to address knowledge gaps
Communicates process improvements and enhancements to the Sales Team
What weâll expect from you
Bachelor's degree
English Advanced/Fluent
What will be the difference if you have
Spanish Fluent or Advanced
Why Equinix
 Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law
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