Customer Fund Operator

2 semanas atrás

São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology.

Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about.

Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).


To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform.

And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.


Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership.

On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.


Team Overview:


The team is responsible for managing the customer funds operation, working closely with HQ Customer Fund Management team, Finance team and Treasury team.

We ensure the safety of customer fund by performing fund reconciliation and dealing with the finding difference, work closely with product and technical team to build up the automatic fund management platform system and achieve highly efficient and safe fund management procedure and analyse liquidity management and cash planning for customer funds, facilitating funding transfer within Brazil.


Role Responsibilities:

  • Performing daily customer fund operation, maintained daily operational systems and procedures. Ensure the customer fund security.
  • Performing daily payment channels transaction reconciliation, handle the abnormal payment transactions timely. Effectively reduce customer fund related complaints from customer service side.
  • Managing the fund position, and perform fund allocation accordingly, ensure the sufficient liquidity of fintech business.
  • Handling the customer service tickets relates to the customer fund issues. Ensure the high level in customer experience.
  • Enhance the customer fund management capability to provide customer with safer Fintech product and better customer using experience.
  • Setup the internal SOP and SLA with customer fund management works.

Role Qualifications:

  • Spoken Languages: Fluent in Portuguese (required)/ English and Mandarin (preferred).
  • Years of Experience: 13 years' experience in fund management and treasury.
  • Bachelor's/

Post Graduate Degree:
Bachelor's Degree.

  • Soft Skills: Selfstarter and being sensitive to numbers with strong logical mindset, Strong leadership.
  • Hard Skills: Good Microsoft Office skills: Excel (pivot table and formulas), Outlook, PowerPoint.
  • Preferred Industries Experience: Fintech, bank, ecommerce.

EEO Statement:

You'll love working at DiDi because

  • We create customer value
  • We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.


 We are datadriven
  • We are strong believers in making informed decisions, that's why we are datadriven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Winwin Collaboration
  • Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity
  • Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion
  • Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion


Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect.

And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães.

This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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