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Mobility Support Analyst

3 meses atrás


Curitiba, Paraná, Brasil Pantheon Inc. Tempo inteiro

Responsibilities include, but not limited to:

  • Work within the Mobile Device Management (MDM) systems to support and troubleshoot mobile apps to resolve end user issues
  • Troubleshooting app deployment issues on MDM, Apple, or Google Play
  • Provisioning profiles on MDM
  • Identifying common crashes/issues through mobile monitoring tools
  • Triage identified mobile incidents and requests
  • Research options when anomalies occur and report complex issues to development team
  • Create and regularly update technical documentation and end user guides
  • Assist with MacBook Enrollments

Soft Skills:

  • Excels in identifying problems, speaking up to communicate issues / gaps
  • Organizational and administrative skills
  • Ability to work independently and as part of a team
  • Proficient in English (written & oral)
  • Have exceptional problem solving and communication skills

Technologies:

  • Microsoft App Center
  • ServiceNow
  • VMWare WorkSpace One UEM
  • Azure DevOps
  • Apple App Store Connect
  • Google Play Console