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Jr Customer Experience Consultant
2 semanas atrás
O seu time aqui na Trimble
Nossa equipe constrói diariamente um ambiente inovador, com troca de experiências e crescimento em conjunto, onde o nosso principal objetivo é desenvolver relacionamentos lucrativos com nossos clientes.
Temos um time formado por homens e mulheres de diferentes lugares do Brasil, nosso modelo de trabalho é centrado na autonomia e tomada de decisões focados na experiência dos nossos clientes, diariamente temos a oportunidade de nos integrar com todas as áreas da empresa participando de projetos, reuniões e melhorias de processos internos.
O que esperamos de você
Você vai ocupar o cargo de Customer Experience Consultant Junior, onde o objetivo é realizar a gestão de uma carteira de clientes que atuam em segmentos mistos, seu foco será no retorno de investimento ao cliente, colaborar na melhoria de serviços e produtos junto às áreas internas da Trimble.
Como um Customer Experience, você fará parte de um time com grandes desafios no cenário nacional e internacional, iremos proporcionar a você um modelo de trabalho integrado.
Temos como principal objetivo implantar projetos de sucesso em nossos clientes e desenvolver estes clientes de forma consistente e lucrativa, onde juntos iremos escalar a receita recorrente e colaborar com os principais resultados da Trimble.
Além disso, você terá a oportunidade de participar de projetos estratégicos que podem transformar o modo como o mundo trabalha.
Confira as atividades que estão relacionadas ao cargo:1- Efetuar a implantação de novos projetos e gestão da carteira de clientes que atuam em segmentos mistos em todo território nacional.
2- Atuar com o time de Customer Experience no planejamento e elaborando estratégias de satisfação e fidelização a longo prazo.
- Ser presente nos clientes e participativo nas ações mapeadas realizando frequentes imersões com foco em melhorias e inovação.
3- Trabalhar diretamente com as áreas internas no ciclo de resolução de problemas, garantindo a comunicação de forma rápida e eficaz.
- Gerir os indicadores de performance individual, com foco na satisfação do cliente, criando oportunidades de upsell e cross sell, reverter possíveis cancelamentos e gerenciar renovação de contratos.
- Planejar a apresentação de resultados para os clientes demonstrando as principais oportunidades de acordo com os serviços contratados.
- Manter os cadastros dos clientes devidamente atualizados e com informações confiáveis para tomada de decisão.
Requisitos Obrigatórios:
- Residir na cidade de Londrina ou região com disponibilidade para trabalho híbrido.
- Possuir 3 (três) anos de experiência de trabalho com transportadores em empresas de carga, distribuição logística ou telemetria veicular.
- Superior completo em administração, qualidade, logística ou relacionadas a gestão de clientes ou transportes.
- Disponibilidade para viagens em todo território nacional.
- Possuir CNH definitiva categoria B com habilidade para dirigir veículos.
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