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Analista de Customer Service

3 meses atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
Importante
Posição 100% presencial em DSP2 (São Paulo).

Atuará em escala 5x2 (trabalha 5 e folga 2) das 10h às 18h15. Sua escala poderá incluir finais de semanas e feriado.

At Amazon, our mission is to be Earth's most customer-centric company.


To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun.

At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.


As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.


The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.

The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

As a Delivery Station Customer Service Associate, you will be responsible for:

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needsUpholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issues,
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customer
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates.

As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.

Where a customer needs to reschedule a delivery, you'll be informing our delivery partners.

Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart.

You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.


***Você receberá treinamento e um pacote completo de equipamentos será fornecido quando você for contratado (a).

Além disso, oferecemos uma série de benefícios, incluindo:

  • Plano de saúde e odontológico (CarePlus)
  • Seguro de vida e morte acidental (Icatu)
  • Programa de Previdência Complementar
  • Programa de Assistência ao Empregado (a) (EAP)
  • Vale Refeição
  • Vale Transporte
  • Treinamento remunerado
About the team
Para essa posição não é oferecido pacote de relocation / ajuda de custo para mudança.

"

Nossa cultura inclusiva capacita os Amazonians a oferecer os melhores resultados para nossos clientes. Não celebramos apenas a diversidade de nossa força de trabalho, celebramos as diversas formas como trabalhamos. Se você quiser solicitar uma acomodação para a entrevista ou o processo de integração, avise seu recrutador e ele o conectará à nossa equipe de acomodação"

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

  • High School or equivalent diploma.
  • Intermediate / Advanced English Level (You ́ll be in contact with leaders from the other countries).
  • Previous experience in Customer Service
  • Ability to effectively prioritize work time to ensure efficiency.
  • Experience with Windows Operating Systems and Microsoft Outlook.
  • Familiarity with multiple web browsers, data base searching and instant messenger tools
PREFERRED QUALIFICATIONS

  • Bachelor Degree or equivalent work related experience.
  • Proficiency in verbal and written communication skills for language required for the position.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
  • Não se esqueça de atualizar seu Currículo antes de se cadastrar na posição. Cadastre seu currículo no idioma inglês.