Customer Care Intern

1 semana atrás


São Paulo, São Paulo, Brasil Omega, Inc. Tempo inteiro

Customer Care Intern - Sales page is loaded Customer Care Intern - Sales Apply remote type Hybrid Working locations São Paulo, BR time type Part time posted on Posted 2 Days Ago job requisition id 11482 This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry.

You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Customer Care Intern - Sales The role

As a Customer Care Intern you will be the first point of contact for our customers (mainly from North America).

Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support both internally and externally, to ensure customer satisfaction.

The role is based in São Paulo, Brazil (home office) and you will be part of dynamic team that is linked to a larger global group and will interact with customers from various industries and geographical regions as well as with our factories in Denmark, Germany and the UK.

Primary responsibilities As Customer Care Agent you will be responsible mainly for North American customers:

Issue simple quoations according to Sales Engineers instructionsOnboard and maintain internal and external customer accountsTriage and forward emails to correct departmentsSupplying customers with informationCheck and direct Leads with the Sales CRM systemsInforming customers of pricingFollowing up on quotesPro-active phone calls to promote our services and increase customer satisfactionSupporting and collaborating with other departments and worldwide locations to ensure deadlines are metHandling general administrative tasks and efficiency assistance activitiesOther miscellaneous tasks as business requiresProfessional qualifications and personal skills Experience from a sales or service function where customer satisfaction has been paramountExcellent communication skills in English and Portuguese.

Computer knowledge (Microsoft Office)CRM and ERP experience is a plusStrong team and interpersonal skillsTask-oriented, self-motivated and flexibleDriven by customer satisfactionAn energetic personality and the ability to multi-task and handle stressful situationsWe offer

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry.

You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.
Freedom with responsibility is the framework for HBK's employees.

This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

Join Our Community Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players

We invite you to share your details with us today We will be in touch to discuss potential opportunities with you.

About Us One Company – HBK Hottinger Brüel & Kjaer (HBK) is a global leader in the fields of sensors, data acquisition, analytics and collaboration for various R&D, production and in-operation applications.

Until the end of July 2020, the companies were known as Hottinger Baldwin Messtechnik GmbH (HBM) and Brüel & Kjær Sound & Vibration Measurement A/S respectively.

HBK is a subsidiary of Spectris plc and employs around 3000 people worldwide. Our product eco system covers all layers from sensors, electronics, to software and collaboration.

Our customers range from end users of the entire tool chain focusing on analytics and results in virtual testing, physical testing, and monitoring, to our OEM and system integrator partners and customers integrating our products into their own offering and solution.

The product portfolio is as versatile and varied as our customer base covering many industries.

We have engineering and production facilities in Germany, Denmark, UK, Portugal, USA and China and are represented in over 80 countries worldwide.

We are proud to be one of the top three suppliers worldwide in our market segments served, thanks to our high-quality products and the commitment of our employees.


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