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Coodenador(a) de equipe de Customer Success

2 meses atrás

São Paulo São Paulo, Estado de São Paulo, Brasil Argo Solutions Tempo inteiro

Coordenador(a) de equipe Customer Success


Sobre a Vaga: Estamos em busca de um(a) Coordenador(a) de Customer Success que seja apaixonado(a) por liderar equipes, otimizar processos e analisar dados para oferecer insights que apoiem a tomada de decisão da diretoria e potencialize o desenvolvimento do nosso time, formando uma equipe de alta performance.

O(a) profissional será responsável por liderar a equipe de executivos de relacionamento, definir e implementar processos, analisar dados e otimizar métricas. Além disso, apoiará a diretoria de operações com informações relevantes sobre o mercado e organizará o departamento, garantido uma operação eficiente e de excelência.


Sobre nós: Somos uma empresa de tecnologia que oferece soluções inovadoras no mercado, com um ambiente dinâmico e oportunidades de crescimento. Estamos comprometidos com a excelência e buscamos alguém que compartilhe essa visão para fortalecer nosso time.


Suas principais responsabilidades:

  • Gestão de equipe: implementará processos claros e eficientes; realizará reuniões de acompanhando de 1x1 para acompanhar o time apoiando o desempenho individual e auxiliará na criação de PDIs eficientes e que alavanque o potencial dos colaboradores.
  • Operacional: garantirá o uso correto e eficaz das ferramentas de CRM; implementará automações; revisará e desenvolverá processos do time.
  • Inteligência de Mercado: extrairá dados e analisará para gerar relatórios gerenciais; analisará relatórios e dashboards para identificar oportunidades e ameaças e com base nesses daos realizará apresentações a diretoria.


Competências Técnicas:

  • Liderança e governança de equipes.
  • Definição e implementação de processos comerciais.
  • Proficiência em ferramentas de CRM- Sales force.
  • Análise avançada de dados.
  • Excel avançado.
  • Desenvolvimento de dashboards e relatórios de desempenho.
  • Realizar apresentações.


Requisitos obrigatórios:

  • Graduação completa: em Administração, Marketing, Engenharia ou áreas relacionadas.
  • Idioma: espanhol ou inglês avançado.


Desejável:

  • Pós-graduação ou MBA em Gestão Comercial, Gestão de Pessoas, Análise de Dados e Business Intelligence, Customer Success ou áreas afins.


Oportunidade CLT / Híbrida em São Paulo.


Nossos benefícios:

  • Assistência médica e odontológica SulAmérica.
  • Seguro de vida MetLife.
  • Auxílio Alimentação flexível de R$ 1.045,00 por mês.
  • Auxílio teletrabalho de R$ 100,00 por mês.
  • Auxílio idioma de R$ 125,00 por mês.
  • Vale transporte (opcional).
  • Day off no mês de aniversário.
  • Gympass.
  • Quick Massagem no escritório.
  • Frutas à vontade no escritório.
  • Parceria com universidades, escolas de idiomas e restaurantes.
  • Parceria com a plataforma Bilheteria, que oferece descontos em teatros, cinemas, parques e shows.
  • Auxílio creche para crianças até 5 anos e 11 meses.
  • Equipamentos de trabalho fornecidos.


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