Safety Operations Senior Manager

3 semanas atrás

São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

Job Description:


As the Safety Operations Senior Manager, you will play a pivotal role in building the future of safety response operations. You will be responsible for build and overseeing critical incident emergencies, managing internal teams and business process outsourcing (BPO) related to safety operations, and ensuring optimal safety performance through effective management of metrics and KPIs. Your leadership will be essential in creating, implementing, and continuously improving safety policies, procedures, and protocols. Additionally, you will be responsible for crises management to maintain a secure and responsive environment.


Key Responsibilities:


• Build a Lead the response operations to critical incidents, emergencies, and crises, ensuring fast, effective, and structured resolution.

• Develop strategic plans to enhance response capabilities and minimize risk.

• Monitor safety performance metrics to identify trends and opportunities for improvement.

• Evaluate internal teams and vendor performance based on established SLAs, KPIs, and quality standards.

• Implement data-driven approaches to assess and boost operational effectiveness.

• Serve as the main point of contact for external partners and vendors, fostering transparent and trust-based relationships.

• Design, implement, and continuously improve safety policies, procedures, and operational protocols.

• Collaborate with cross-functional teams to ensure safety principles are embedded across all business operations.

• Develop and execute crisis management plans, including contingency strategies and communication protocols.

• Oversee the reporting, documentation, and investigation of safety incidents and near misses.


Requirements:


  • Experience in safety operations management in similar size and business, critical incident management, or a related field, preferably within the logistics, delivery, transportation, or technology sectors.
  • High energy and motivational leadership skills
  • Strong knowledge of large scale safety response operations, operations management methodologies and best practices.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Outstanding communication and interpersonal abilities, with the capability to lead under pressure and influence stakeholders at all levels.
  • Proven experience in safety operations management and emergency response.
  • Expertise in developing and implementing safety policies and procedures.
  • Ability to manage BPO partnerships effectively.
  • Excellent analytical skills to drive performance metrics management.
  • Experience in crises management and strategic planning.
  • Strong communication and interpersonal skills.

  • Operations Manager

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Key ResponsibilitiesProvide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service...

  • Senior Operations Manager

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Safety response manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview:DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Brazil Operations Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil EZSVS USA Tempo inteiro

    Location: São Paulo, BrazilAbout the RoleWe are seeking an experienced Operations Manager to lead our Brazil operations in the IDC industry. This role is responsible for regional business planning, operations management, team leadership, and customer engagement, ensuring smooth delivery and continuous business growth.Key ResponsibilitiesLead overall...

  • Operations Manager

    2 semanas atrás

    São José dos Campos, São Paulo, Brasil Freudenberg Group Tempo inteiro

    Working at Freudenberg: We will wow your worldResponsibilities:Oversee and manage all aspects of the plant's operations, including production, maintenance, quality assurance, and logistics to ensure efficient and effective manufacturing processes.Develop and implement strategies to optimize production efficiency, reduce costs, and improve product quality,...

  • BRA - Finance and Operations Senior Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil Tidal Tempo inteiro

    Job Title: Finance and Operations Senior ManagerContractor Fee: $2,850 - $3,600/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-timeCompany Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote...

  • BRA - Finance and Operations Senior Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Tidal Tempo inteiro

    Job Title: Finance and Operations Senior Manager Contractor Fee: $2,850 - $3,600/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in...

  • Operations Manager

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • HR Operations Manager

    2 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

    What You'll DoWe seek an experienced HR Operations Manager to drive HR policy development, SOP creation, process optimization, and team enablement. This role ensures standardized, well-implemented HR policies and processes support business goals and compliance. HR Policy Enablement & Governance:Develop, implement, and maintain comprehensive HR operations...

  • Trust & Safety Analyst Sr.

    Há 6 dias

    São Paulo, Estado de São Paulo, Brasil WebOps Tempo inteiro

    Role DescriptionThis is a full-time hybrid role for a Trust and Safety Analyst, based in Sao Paolo with the option for some remote work. The Trust and Safety Analyst will be responsible for monitoring online platforms, moderating content, analyzing potential risks, and ensuring compliance with policies. Daily responsibilities include investigating reports of...