Technical Account Manager

4 semanas atrás

Brazil Lightmeter Tempo inteiro
About Lightmeter

We enable the most crucial part of B2B businesses: their revenue. Our customers love us for the results we enable them to deliver and the excitement that generates.

We are geeks turned founders who have distinctive backgrounds, top-notch education, and entrepreneurial spirit. We ran other early stages and scale-up startups, including 1 open-source email software (alternative to Mailchimp) and 2 ride-hailing software apps (alternative to Uber) with hundreds of thousands of customers and installations.

Lightmeter is the all-in-one B2B Delivery Network for sales emails for CRMs and prospecting apps like Apollo, Instantly, Amplemarket, Reply.io, Outreach.io, among others.

Lightmeter is backed by Y Combinator and Bossanova Investimentos


About you

You're excited to be an early employee of a daring sales tech startup.

You like working with sharp and creative people.

You're interested in working at fast-paced early-stage remote-driven startups.


About this position

We're a technical company with a technical product. Two-thirds of Lightmeter have technical engineering backgrounds.

You will take on the responsibility of onboarding, supporting, and advising our customers to guarantee high service quality and performance throughout their Sales Outreach journey, leveraging our proprietary Email infrastructure and your top-notch Email Deliverability expertise.

Your work will be in Account Management and Email Deliverability.


Must-haves
  • Excellent English (written and verbal) - we work in English and serve tech-savvy C-level US/EU customers and you must be confident to hop on calls and advise them if needed
  • 3+ years of relevant experience as a Technical Account Manager with Sales Outreach software or Email Marketing Automation (Apollo, Instantly, Smartlead, among others) and support ticket systems like Freshdesk or Zendesk
  • Proficiency in Software in general, Spreadsheets, Data analytics, CRMs, etc
  • Demonstrated ability to handle multiple tasks simultaneously without compromising on quality and attention to detail
  • Ability to thrive in a fast-paced and dynamic environment
  • Ability to work independently in a remote working space
  • Sense of humor 😁


Nice to haves
  • Experience in an early-stage or high-growth startup
  • Experience in a B2B SaaS business, in special B2B
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus
  • Programming/scripting skills (e.g., Postgres, Python, Bash) are advantageous


What you'll do

Account Management:

  • Provide customers with direct support via multiple channels
  • Lead the onboarding and activation of new customers
  • Help to identify and resolve operational issues for our customers promptly to increase the customer experience
  • Analyze customer performance metrics and recommend solutions to meet SLAs and KPIs
  • Collaborate with operations, product, sales, and engineering to build necessary supporting systems

Email Deliverability:

  • Identify and resolve customer E-mail deliverability requests in collaboration with our internal teams
  • Gather continuous expertise on the latest advancements and optimal use cases of leading Sales Outreach software solutions
  • Stay on the cutting edge of best practices and technical intricacies of Email Deliverability
  • Create and manage educational resources, including webinars and knowledge base


Our current working stack
  • E-mail
  • Chat
  • Notion
  • Asana
  • Google Sheets, Docs, Drive
  • Freshdesk and Slack
  • Pipedrive
  • Apollo and Instantly


About the interview


The process is split over three primary conversations, usually taking place over one to two weeks.

Meeting 1: an initial call to touch base and check professional experiences and interpersonal skills.

Meeting 2: a second interview where you'll be given a challenge and asked to get as close to solving it as possible.

Meeting 3: a second interview with the CEO.

Meeting 4: final questions about anything that came up previously, plus an introduction to projects you'll be working on during your first 3 months at Lightmeter, followed by a "reality check" presentation from the company to align expectations about the day-to-day experience at the company.

Meeting 5: offer details discussion, and request for references. By this point, everything else is settled

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